Melissa Pucci
Melissa Pucci at Alberta Honda
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Melissa Pucci

Service Manager

Alberta Honda

9525 127 Ave
Edmonton, AB T5P 4B3

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of Melissa Pucci

February 21, 2025

Dealership Rating
Employee Rating

Great experience! Lane knows his stuff and answered any questions we had about the Honda CRV we purchased also walked us through the purchase process. No sales pressur More

by Niafitm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 12, 2025

Dealership Rating
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I love going to this dealership. The staff are friendly and professional. I have never had a bad experience here . Fast ,efficient and let me know what is going on with my vehicle. More

by Tammy.schwab46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Alberta Honda responded

Thank you, Tammy, for your wonderful review! We're so glad to hear that you've had consistently positive experiences with our team. Providing friendly, professional, and transparent service is what we strive for, and we appreciate your trust. We look forward to seeing you again at your next visit! 🚗👏

February 01, 2025

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Tina in service did a great job. The service department was excellent. The lady that helped us with the loaner was excellent as well. More

by arvid
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tina and Luke Rich

Feb 06, 2025

Alberta Honda responded

Thank you, Arvid, for your kind words! We're delighted to hear that Tina and the service department provided an excellent experience, and that the loaner process was handled smoothly. We appreciate your support and look forward to assisting you again in the future!

January 18, 2025

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Welcoming staff ,with highly motivated teams good management always ready to serve you with gold painted hands they have the ability to identify the problem and giving good explanation about it More

by m.idrisai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanics and technicians

Feb 06, 2025

Alberta Honda responded

Thank you, M. Idrisai, for your wonderful review! We're thrilled to hear that our team’s welcoming attitude, motivation, and expertise made a great impression on you. Providing clear explanations and excellent service is what we strive for, and we truly appreciate your kind words. We look forward to assisting you again in the future!

January 08, 2025

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Employee Rating

They are professional worker and they provide uber for back and forth to the dealership after finishing car work More

by abdulfatahalgteiet
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you for your feedback! We're glad to hear you found our team professional and appreciated the convenience of our Uber service. We look forward to assisting you again!

December 27, 2024

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Employee Rating

Amazing customer service and really appreciated the help I get from Alberta Honda Thank you More

by Idba98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Yao

Jan 13, 2025

Alberta Honda responded

Thank you for your kind feedback! We're thrilled to hear you appreciated our customer service and support. We look forward to assisting you again at Alberta Honda!

December 04, 2024

Dealership Rating
Employee Rating

I received prompt assessment of my vehicle with photo support of concerns. All of my questions were answered. Timelines for service were provided, along with phone updates. My vehicle was ready much earl More

by Monika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you, Monika, for your wonderful feedback! We’re glad to hear you appreciated the prompt assessment, clear communication, and timely updates. It’s great to know we exceeded your expectations, and we look forward to assisting you again!

November 24, 2024

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Employee Rating

I wasnt happy with the service as the problem wasnt fixed.I have to take the crv again to get it checked out as the ticking noise is still there.It just a hassle. Dev verma More

by Devverma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you, Dev, for sharing your feedback. We’re sorry to hear that the issue wasn’t resolved during your visit, and we understand the inconvenience this has caused. Your satisfaction is important to us, and we’ll strive to ensure your next visit addresses the concern effectively. If there’s anything further we can do to assist, please let us know.

November 11, 2024

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Employee Rating

I have a lifetime free oil change and my accord was due for brake service which i said i will do it next time and advisor said they will charge me for the oil change if I did not let them do the brake serv More

by enricoregencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Alberta Honda responded

Thank you for sharing your feedback. At Alberta Honda, customer experience is our top priority, and we’re concerned to hear about your experience. We strive to provide transparent and respectful service at all times. If you’d like to discuss this further, please reach out to our Service Manager at 780.474.8595. Your input is important to us as we work to address concerns and improve.

November 11, 2024

Dealership Rating
Employee Rating

They do it on time and staff are very friendly I always choose this one whenever I have a problem with my car. I also recommend it to my friend and family. More

by rickpaular
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Alberta Honda responded

Thank you, Rick, for your kind words and recommendation! We’re thrilled to hear that our friendly team consistently delivers timely service. Your trust means a lot, and we look forward to assisting you again!

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