Maxime Van Lint

Extremely unsatisfactory experience from Sherwood Buick GMC. We had to come back multiple times to test drive the car due to poor communication. Finance Manager, Sherri Labant then brought us the bill GMC. We had to come back multiple times to test drive the car due to poor communication. Finance Manager, Sherri Labant then brought us the bill of sale where we learned hundreds of dollars of tax were added, which we pointed out where she then responded with “I don’t do the math, the computer does it for me so I don’t know”. The “calculation” error, later rectified after they redid the math. They also tacked on multiple fees on top of the listing price such as a documentation fee, air recovery fee and tire recycling fee. They did not provide us an MFA at the time of sale and upon request, we were given an undated and unsigned one. A Check Engine Light also shortly appeared the day of pickup after which, Sales Associate Maxime Van Lint attempted to claim that poor driving behaviour could be the cause, trying to shift the blame to us. We later brought the car to a third party inspection where it was discovered the car had a broken alternator, faulty brakes, leaking coolant and leaking oil. Repeated attempts to contact the General Manager Erik Gadallah, President Phil Pocklington, and Vice President of Used Operations Vanessa Martins went ignored. In addition, Sales Manager Austin Parmiter initially denied our request to have the oil leak fixed as he claimed it was only a “sweat”. Overall, the experience has been nothing short of awful. With this information as well as the ample amount of evidence we have accumulated, we will be wasting no time reporting this to AMVIC through a formal complaint. Thank you for reading my review of my first and last experience from Sherwood Buick GMC. Please SHARE this with all your friends and family so more people can be made aware of these misleading practices. More

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