Matthew Roy
Matthew Roy at Acura of Berlin
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Matthew Roy

Cashier/Appointment Coordinator

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.7
38 Reviews
4.7

38 Reviews

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38 Reviews of Matthew Roy

November 11, 2024

Dealership Rating
Employee Rating

Excellent people kept me informed of the progress with my car and did a very nice job. More

by ADMCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Nov 12, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

October 31, 2024

Dealership Rating
Employee Rating

Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re More

by MIKENDINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Nov 03, 2024

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 18, 2024

Dealership Rating
Employee Rating

Keith is always pleasant. It's always a pleasure coming in to service my car. Mathew is always gracious too. More

by AAYUB578
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 19, 2024

Acura of Berlin responded

We are very happy to hear that Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

October 11, 2024

Dealership Rating
Employee Rating

First visit was for an oil change. Great team and they put the oil in the right place. That's a win. More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 12, 2024

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

October 04, 2024

Dealership Rating
Employee Rating

The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis

Oct 04, 2024

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

October 04, 2024

Dealership Rating
Employee Rating

Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. More

by MARIASS
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 03, 2024

Dealership Rating
Employee Rating

Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. More

by Alvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

October 03, 2024

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Employee Rating

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted More

by robroy58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

September 15, 2024

Dealership Rating
Employee Rating

I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend . More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Acura of Berlin responded

Thanks, Deb, for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 14, 2024

Dealership Rating
Employee Rating

Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2024

Acura of Berlin responded

Deb, Thanks for sharing your thoughts about your experience with Acura of Berlin. Jonathan, Keith, and Matthew appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

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