Mark Hannawi

After being turned away from the dealership we purchased the car from because they didn't have a "Honda mechanic," I took it to Northide where we have our Clarity serviced. I walked in with no appointment b the car from because they didn't have a "Honda mechanic," I took it to Northide where we have our Clarity serviced. I walked in with no appointment but Mark got me in immediately. Even though we couldn't hear the noise it was making at tht time, Mark sent it back to service to be checked. Sure enough, there was an air conditioner part that was broken. Mark also went above and beyond since there was a maintenance agreement that he had to coordinate with. Great job! Saved me over $900. I won't go back to the other dealership. More

by sandramsmith57 Verified Customer Verified Customer

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Great facility! Mark Hannawi always provides outstanding service. A returning customer and Mr. Hannawi always goes above and beyond to help me. All questions or conc Mark Hannawi always provides outstanding service. A returning customer and Mr. Hannawi always goes above and beyond to help me. All questions or concerns are always addressed. More

by SHANNON DELEON Verified Customer Verified Customer

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Everything was 5 star except while I was waiting in the lobby, there were another group of customers, 3 people together (2 asian women, 1 asian male), with a highly aggressive pitbull breed dog there insid lobby, there were another group of customers, 3 people together (2 asian women, 1 asian male), with a highly aggressive pitbull breed dog there inside. The dog was uncontrollably barking at anyone passing by and wanting to attack any one who passed by there table in order to get to the service counter. They were sitting at a table in a high traffic zone. The dog must have leaped and barked aggressively more than 5 times! These customers only pulled its leash to prevent a violent attack from this highly unpredictable aggressive breed! I was super uncomfortable, scared because the dog was actually looking at me and growling as it probably sensed my fear energy. I thought by its second barking and leap that they would have to be asked to sit in another area away from the high traffic zone but nothing was done to solidify the issue. I hope this does not affect Marks 5 star review as he was super amazing with me and exceeded my customer expectations thoroughly and such a super genuine and comfortable guy to speak to about my needs for my Honda Pilot! Thank you Mark for a great friendly experience and I will definitely come back to get my Pilot serviced. More

by ALEXANDERACTOR Verified Customer Verified Customer

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The service writer, Mark, was courteous, knowledgeable, and friendly. He made it a very positive experience. I will be back and have already referred him to other people. and friendly. He made it a very positive experience. I will be back and have already referred him to other people. More

by JODY10 Verified Customer Verified Customer

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Kind and quick. I was met the moment I drove into the service lot to get my first service done on the car. Mark met me at my driver door took my keys and took care o I was met the moment I drove into the service lot to get my first service done on the car. Mark met me at my driver door took my keys and took care of everything. Excellent service. I plan on doing all my service through Northside Honda as long as I am here in San Antonio More

by TLOYD Verified Customer Verified Customer

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Mark was very helpful when I came in to get my oil changed and tires rotated. changed and tires rotated. More

by ELIZABETHSURBROOK Verified Customer Verified Customer

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Always love the experience at this location! And always have perfect timing as well! I definitely recommend this location! And always have perfect timing as well! I definitely recommend this location! More

by Eka Verified Customer Verified Customer

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I always ask Mark to assist me, he answers all my questions and does the best for my vehicle, he is simply the best questions and does the best for my vehicle, he is simply the best More

by KARINA_URQUISO Verified Customer Verified Customer

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Mark Hannawi is an absolute gem to this dealership. I was so pleased this was my second time with him. He is very attentive and goes beyond professional for the customer. Thankyou Mark for another ple I was so pleased this was my second time with him. He is very attentive and goes beyond professional for the customer. Thankyou Mark for another pleasant and productive visit. More

by NJPOLIZZI Verified Customer Verified Customer

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Mark was very hospitable and answered all my questions with a smile and great attitude with a smile and great attitude More

by MEGANBAUMANN90 Verified Customer Verified Customer

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