Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen
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Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
661 Reviews

Industry Experience

25 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

661 Reviews

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661 Reviews of Marina Felix

September 19, 2024

Dealership Rating
Employee Rating

I was so impressed with this service center. I called on a Friday with an engine light issue and was able to get in first thing in the am on Monday. Everyone was really nice. More

by ggrujj2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you had a positive visit and that our team could assist promptly with your engine light issue. Have a great day!

September 19, 2024

Dealership Rating
Employee Rating

Staff was very friendly and person assigned to my service was easy to reach for any questions. More

by dtomine
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Sep 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad you found our team friendly and accessible. Your business is appreciated.

September 18, 2024

Dealership Rating
Employee Rating

Excellent customer service! Transportation accommodations to my work location 10mins around Walnut Creek that’s a big help both ways. More

by TSTAANA
Service Price Transparency
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Recommend Dealer
Yes
Sep 20, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad Dirito Brothers Walnut Creek Volkswagen could assist with the transportation accommodations.

September 13, 2024

Dealership Rating
Employee Rating

The communication from Marina was solid. It appears the team takes pride of their work. I would totally recommend their service. Thank you! More

by LARRYARGUEZA1
Service Price Transparency
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Recommend Dealer
Yes
Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Glad to hear our team provided solid communication. Take care!

September 13, 2024

Dealership Rating
Employee Rating

Good service excellent communication staff is attentive and pleasant. Work performed as quoted and described prior More

by superspinmgr
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen thanks you for the positive feedback. We're glad to hear that our team's communication and service met your expectations.

September 13, 2024

Dealership Rating
Employee Rating

Best experience I have ever got from a dealership. There was damage and the rep dint flinch to replace it More

by Na
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. We're glad to hear the team took care of you swiftly.

September 12, 2024

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Nice clean dealership in a very convenient central location. Impeccable service and easy to schedule appointments. More

by YGOLDER
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Recommend Dealer
Yes
Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're pleased that you had an easy visit at our convenient location. Take care!

September 12, 2024

Dealership Rating
Employee Rating

Excellent and knowledgeable service staff, quick check-in, free coffee and clean restrooms. I always use Dirito Brothers for my factory service appointments. Thanks Dirito! More

by ARAMSMOON
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your factory service appointments. We appreciate your kind words about our staff and amenities.

September 12, 2024

Dealership Rating
Employee Rating

Marina, gave me excellent service and she even took the time to get me a rental car service that was located closer to Dirito Brothers. Her outstanding customer service was greatly appreciated and my servi More

by BURRELLALFORD
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Service Time
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Recommend Dealer
Yes
Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We're glad our team made such an impact on your visit and the transition to rental services went smoothly.

September 11, 2024

Dealership Rating
Employee Rating

Was able to get in in time frame I needed. They were accommodating for the time line for needing the pick up vehicle More

by DARWINSKEEPER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad to know Dirito Brothers Walnut Creek Volkswagen could accommodate your timeline.

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