Marc Bales
Marc Bales at Lexus of Chattanooga
Refer Me

Marc Bales

Lexus Master Certified Sales and Leasing 423-499-9095

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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5.0
219 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

4 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
5.0

219 Reviews

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219 Reviews of Marc Bales

June 21, 2024

Dealership Rating
Employee Rating

We simply can't give enough accolades to Marc Bales, Justin Hendricks, and entire team at Lexus Chattanooga. We will definitely be repeat customers. It was a seamless transaction and we love the LX 600! More

by diane swofford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Jun 24, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Marc Bales, Justin Hendricks, and the entire team at Lexus of Chattanooga provided you with such an exceptional experience. It's fantastic to know that your transaction was seamless and that you're enjoying your new LX 600! Your accolades mean a lot to us, and we truly appreciate your loyalty as repeat customers. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again!

June 18, 2024

Dealership Rating
Employee Rating

Lexus of chattanooga wasn’t the only dealership o visited but was by far the best!!!! Marc was amazing!! Very helpful, respected my time, very friendly and listened to my needs! You don’t get a salesman like More

by Annette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Emerson, Justin Hendrick

Jun 24, 2024

Lexus of Chattanooga responded

Thank you so much for your fantastic feedback! We're thrilled to hear that Marc and our team at Lexus of Chattanooga provided you with such an exceptional experience. It's wonderful to know that Marc was helpful, respectful of your time, friendly, and attentive to your needs. We're delighted that you left with your dream car and a smile on your face! Your kind words mean a lot to us, and we truly appreciate your recommendation. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!

June 16, 2024

Dealership Rating
Employee Rating

The best carb buying experience we’ve ever had. Clear. Responsive. Did exactly what they said they would do. I character and high integrity. Look forward to buying from Marc and Lexus of Chatt agai More

by johnbyers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Marc and Lexus of Chattanooga was the best car buying experience you've ever had. Providing clear communication, responsiveness, and integrity is at the core of what we do, and we're delighted that we could exceed your expectations. We appreciate your trust in us, and we're honored that you look forward to buying from us again. Thank you for choosing Lexus of Chattanooga, and we can't wait to assist you with your next purchase!

June 15, 2024

Dealership Rating
Employee Rating

The ability to get started online and have a contact person (Marc) when I walked in definitely set the tone of the experience. Many of the staff worked with me on this purchase which made it near effort More

by Kids9596
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2024

Lexus of Chattanooga responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that your purchase journey with Lexus of Chattanooga was seamless and enjoyable. It's fantastic to know that our online process and the assistance of Marc, Justin, and Allie helped set the tone and made your experience effortless. Providing quality service and a seamless experience is what we strive for, and we're delighted that you experienced just that. We truly appreciate your trust in us for your first vehicle purchase in 12 years, and we're confident that your NX will exceed your expectations in terms of quality and performance. Thank you again for choosing Lexus of Chattanooga. If there's anything more we can assist you with in the future, please don't hesitate to reach out.

June 15, 2024

Dealership Rating
Employee Rating

Marc was great to work with, and always available if I had any questions. He made sure I received the exact RX350 Hybrid that I wanted. I would highly recommend Marc to any of my friends. More

by sford815
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer , Josiah Sadek

Jun 17, 2024

Lexus of Chattanooga responded

Thank you for your glowing review! We're thrilled to hear that Marc provided you with exceptional service and ensured that you received the exact RX350 Hybrid you wanted. We take pride in delivering personalized service and making sure our customers' needs are met, and it's wonderful to know that Marc went above and beyond to assist you. We truly appreciate your recommendation, and we'll be sure to pass along your kind words to Marc. Thank you for choosing Lexus of Chattanooga, and if you or your friends need anything in the future, Marc and our team will be here to assist.

June 15, 2024

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Employee Rating

Impressive helpful organized great salesman patient located car good deal purchase respectful Mark great salesman More

by kornerkutters
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jun 17, 2024

Lexus of Chattanooga responded

Thank you for your fantastic review! We're delighted to hear that your experience with Marc was impressive, helpful, and organized. We pride ourselves on providing excellent customer service, and it's wonderful to know that Mark exceeded your expectations. We're glad he was patient, located the perfect car for you, and ensured you got a great deal. Your satisfaction is our priority, and we're thrilled that Mark was respectful and made your purchase experience a positive one. Thank you for choosing Lexus of Chattanooga, and if there's anything more we can do for you, please don't hesitate to reach out.

May 22, 2024

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Employee Rating

This was my second purchase from LOC (Lexus of Chattanooga) and Marc Bales. Marc always makes the process so easy. LOC has the best customer service and will help you hand in foot to make sure you More

by Hheather1020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Paty, Justin Hendrick

May 22, 2024

Lexus of Chattanooga responded

Thank you so much for your loyalty and for choosing Lexus of Chattanooga for your second purchase! We're thrilled to hear that Marc Bales made the process easy for you once again. Providing exceptional customer service is what we strive for, and we're delighted that our team went above and beyond to ensure you got exactly what you needed and wanted. Your kind words mean the world to us, and we truly appreciate your feedback. If you ever need anything in the future or have any questions, please don't hesitate to reach out. Thank you for being a valued customer, and we look forward to serving you again at Lexus of Chattanooga!

April 29, 2024

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Employee Rating

Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

by Penney354
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2024

Lexus of Chattanooga responded

Thank you for recognizing Marc Bales as a valuable asset to our Lexus team! We're thrilled to hear that he has provided you with excellent communication and goes above and beyond to ensure you get exactly what you want at a fair price. Marc's dedication to customer satisfaction is truly commendable, and we're grateful for his contributions. We appreciate your feedback and your continued support. If there's anything else we can assist you with, please don't hesitate to let us know. Drive safely, and we look forward to serving you again!

April 29, 2024

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Employee Rating

The process was quick and pleasant. I appreciate the friendliness and precision of the employees. The new store is really nice. More

by Sam4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aaron Schreiner, Allie McKamey

May 01, 2024

Lexus of Chattanooga responded

We're delighted to hear that you had a quick and pleasant experience with us at Lexus of Chattanooga! Thank you for appreciating the friendliness and precision of our employees. Providing exceptional service is always our goal. We're thrilled that you also enjoyed our new store—it's wonderful to hear that you found it nice. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

April 06, 2024

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Marc was very helpful and patient. I had a great experience with Marc and Lexus. I would recommend 100 times over! More

by candiceclowers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robbie Bales, LaTonya White

Apr 15, 2024

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We're thrilled to hear that Marc provided you with helpful and patient assistance at Lexus of Chattanooga. Ensuring a great experience for our customers is our top priority, and we're delighted that Marc's service exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction!

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