Manita Bains

I saw a used Volvo advertised by them on CarGuru and although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it fo although it needed repairs it was nothing I couldn't handle. Their ad also listed an amount for delivery. I rang them up and told them I'd take it for the price listed. They tried to slap on a $597.00 "documentation fee", $6.25 "admin fee", and $299.00 "security transfer". Now I don't blame the salesperson, Tatum, for this; she sounded quite young and inexperienced and it's conceivable that she was just doing as told. But the point is dealers shouldn't have "policies" that violate provincial regulations. In this case AMVIC's all-in pricing regulations. When I pointed out the violation, they bumped me over to Manita Baines and I had to argue with her now. She stalled with the dumbest things, like saying she couldn't go further until I provided my email address and a copy of my license - both of which they already had. They finally "agreed" to sell me the vehicle for the advertised price - the thing they're legally required to do. Then they petulantly put $798 under "accessories". When I asked about this, they said it was taxes. So why wasn't it on the taxes line, which showed zero? The way they fraudulently wrote it, I ended up having to pay the taxes on the purchase price AND the taxes I already paid as though the taxes were a material good that I bought from them. Then when it came time to ship the vehicle, they didn't. So the next day they had to hire a flatbed at a higher rate to send it to me, and tried to get me to pay the difference for the problem they created. I was still asking them to send an accurate invoice, rather than the fraudulent one that put "taxes" as "accessories", and they were still refusing, so they cut off communication. Except... It's been 3 years and every 6 months I get a cluster of emails from them demanding I fill out a "How was your experience?" review, including links to this site. So here, Lakewood. You've got your review. Now leave me alone. More

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Great service, friendly staff ! We had a salesman within minutes of getting out of are car to help us ! We were there to purchase a newer truck and ended up buying a new 1500 silver We had a salesman within minutes of getting out of are car to help us ! We were there to purchase a newer truck and ended up buying a new 1500 silverado and a new Equinox all within a few hours of being there are salesman was Jose cruz who helped us meet are every expectation of buying experience! Thank you Jose Cruz! More

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What a wonderful experience we had with Brandon! ! No big pressure and a great all around salesperson!! Definitely will be buying my next vehicle from him!!! ! No big pressure and a great all around salesperson!! Definitely will be buying my next vehicle from him!!! More

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The dealership was clean, very friendly and knowledgeable, they made things easy to understand all around took great care of use and are wants in a new vehicle knowledgeable, they made things easy to understand all around took great care of use and are wants in a new vehicle More

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They were friendly and fast to get me in to get serviced and got me a ride back to work and friendly and fast when i picked my truck up . serviced and got me a ride back to work and friendly and fast when i picked my truck up . More

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Great customer service from Sam and his team never had a good customer experience till I went to Lakewood good customer experience till I went to Lakewood More

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Lack of communication and never know if they will call back and were hard to make a deal with back and were hard to make a deal with More

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They very courteous. Truck broke down on the way home and they rented a truck for me to get home. Truck broke down on the way home and they rented a truck for me to get home. More

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Easy to deal with, responsive and did what was needed to help out in getting everything I wanted. help out in getting everything I wanted. More

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I had a great experience with Brandon and the team at Lakewood. The sales team and finance department was friendly and helpful, making my purchase as easy and smooth as possible! Lakewood. The sales team and finance department was friendly and helpful, making my purchase as easy and smooth as possible! More

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