Lucas Last

We went to Kelowna Chevrolet because we have had issues with our home dealership in the past and while in Kelowna the service department provided such great service we thought it would be the same with the with our home dealership in the past and while in Kelowna the service department provided such great service we thought it would be the same with the sales department. Our sales associate was very friendly and helped us order our new SUV with no issue. There were some issues when it came to delivery time, not being there on the dates stated, and for us who live 4 hours away, this was a big deal. We had also booked our other vehicle in for service thinking we could use the new car to get around. After a long discussion with the dealership they were quick to rectify the situation and helped us into our new car a few days later than expected and provided us a rental car to get around in. However it did cost us to return for the exterior protection services. There were some complications when we returned for that as well, we had asked for an extra piece to cover the back runner of the tailgate and was told it was done, but clearly wasn’t. Again, after a short discussion, they returned it to have it added. We had ordered winter tires as well, when we went to pick them up they were the wrong ones (turned out they couldn’t get the size we wanted in the style we wanted) but the parts manager was quick to find us what would work and have them incoming for our next trip to Kelowna. We also had some issues from factory with our new car that on our return trip we asked them to look at though and we were very happy with the services provided that day for that. I would say that the down side to this dealership is their communication. I would have liked more clear communication from all departments. I could go into detail, but we don’t need a novel. I felt very frustrated while the whole process was going down, but at the end of the day, they always came back to make it right and make sure we were happy with our new car. More

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I really enjoyed my salesman Lucas, he went above and beyond. The dealership however was not fair with my trade in value..I put over $25,000.00 maintenance into my 2003 duramax diesel, plus it had an aw beyond. The dealership however was not fair with my trade in value..I put over $25,000.00 maintenance into my 2003 duramax diesel, plus it had an awesome winch, iron cross bumper, no rust and so much more.. this dealership only gave me $2,500 trade in value!!! Horrible. I live 11 hours away. I got home and saw the same truck sold for $16,000.00. Book value is $11,000.00..this dealership wouldn't even provide me with 50% off voucher for 1st time oil change at my local dealership, nor returning my phone calls. I'm trying to let them know that my used 2018 chevy trax that I just paid this dealership $24,000.00 for is acually falling apart after driving it for 3 weeks... More

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Excellent service and was very efficient in getting the car ready for delivery. Great outfit! car ready for delivery. Great outfit! More

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Recently purchased my truck from kelowna chevy and the team was very friendly and accommodating. They went above and beyond to meet my expectations. Thank you! team was very friendly and accommodating. They went above and beyond to meet my expectations. Thank you! More

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Lucas at Kelowna Chevrolet was incredible. I was trying to work with Chevy dealers all across BC to find an Electric Vehicle that met my needs, and Lucas was BY FAR the best salesperson I deal I was trying to work with Chevy dealers all across BC to find an Electric Vehicle that met my needs, and Lucas was BY FAR the best salesperson I dealt with at any location. He was attentive, his customer service was impeccable, he remembered me when new options popped up, and he was always in communication. I live in Vancouver but I would deal with Lucas and Kelowna Chevrolet again and again for any future vehicle needs. More

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Very great dealership no pressure sales awesome people awesome service best dealer in the Okanagan! awesome service best dealer in the Okanagan! More

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Kelowna Chevrolet was great to deal with. I went in to look at a vehicle that I never dreamed I could afford. After a bit of haggling back and forth, the sales management team found a way to I went in to look at a vehicle that I never dreamed I could afford. After a bit of haggling back and forth, the sales management team found a way to accept my offer and gave me exactly what I wanted for my trade. I would highly recommend this dealership to anyone looking for a new or used vehicle More

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Leah was an absolute wonderful woman to work with. She knows her stuff and will help get the best deal possible. My credit was not the best but Leah worked her magic and got me in a wonderful car. Lea She knows her stuff and will help get the best deal possible. My credit was not the best but Leah worked her magic and got me in a wonderful car. Leah is very friendly and kind. I highly recommend doing business with this lady ! More

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Very professional, straight to the point, communication is great, would recommend to anyone out there looking for a vehicle. is great, would recommend to anyone out there looking for a vehicle. More

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Very nice selection of product even when we are in the middle of a vehicle shortage. Very clean dealership ! middle of a vehicle shortage. Very clean dealership ! More

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