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![Lou Germano at DeNooyer Chevrolet](http://cdn-user.dealerrater.com/images/dealer/19990/employees/1a57f56e5538.jpg)
Dealership Experience
19 yrs, 1 mo
Industry Experience
35 yrs, 6 mos
506 Reviews
Write a Review506 Reviews of Lou Germano
June 20, 2024
Vehicle sale with Gianni went well a few weeks ago but came to find that one of my truck's 360 view cameras was non-functional. I scheduled a service visit and once there, waited 3 hours to have the news came to find that one of my truck's 360 view cameras was non-functional. I scheduled a service visit and once there, waited 3 hours to have the news of "we ordered the part, come back later" with zero updates along the way despite requesting them through the text communique that I received at check in telling me I could. I texted at 2 hours, 2.5 hours and finally went to the service desk at 3 hours to get answers or an update to find my paperwork just sitting there waiting. Not a great Customer Experience on the service side of things. More
Other Employees Tagged: Gianni Leto, Ashlee McGinnis
June 17, 2024
Not a good experience. Unfortunately still going through it. They said 2 weeks for my car, didn’t get it for 6 weeks. Then they lost all my paperwork, refused to give a loy Unfortunately still going through it. They said 2 weeks for my car, didn’t get it for 6 weeks. Then they lost all my paperwork, refused to give a loyalty discount, and made errors on the paperwork. I had concerns about my vehicle at pick up and was told it’s fine only to find out several things are broken/not working on a brand new car and they couldn’t give me an appointment until the following week. Not to mention after I drove my new car home the girl called and demanded I turn around because she forgot to have me sign a paper. The salesperson knew I was not happy and then refused to look at me….he made his deal and not willing to help further. Hopefully my new car gets fixed correctly so I can maybe give a positive review. More
Other Employees Tagged: Armand Rodriguez , Mike in sales “Mike the Martian”
June 17, 2024
Heath did an excellent job finding the perfect car for me...the rest of the staff made the purchase happen including registration(unusual circumstance), financing and car prep and learning all the new tec me...the rest of the staff made the purchase happen including registration(unusual circumstance), financing and car prep and learning all the new technology More
Other Employees Tagged: Joel DeNooyer, Nick DeNooyer, Heath Murphy
June 16, 2024
Heath was friendly, helpful made everything easy, I am very happy with my new car choice. very happy with my new car choice. More
Other Employees Tagged: Heath Murphy, Kyrsten Changa, Michael Miller , Brandon Bennett, Amanda Burek
June 13, 2024
Everyone was very friendly and helpful! I found the car I wanted very quickly. After 2 weeks of driving it i love it! I found the car I wanted very quickly. After 2 weeks of driving it i love it! More
Other Employees Tagged: Anthony DiPace
June 13, 2024
Arianna and the rest of team were great to deal with! I would recommend Denooyer to anyone who is in the market for a new or used vehicle. Thanks Again! Rob I would recommend Denooyer to anyone who is in the market for a new or used vehicle. Thanks Again! Rob More
![](https://cdn-user.dealerrater.com/images/lotshot/0ba9cca0-f199-4761-bb30-b80bcf92f3bc-th.jpg)
Other Employees Tagged: Arianna Gauthier
June 06, 2024
Everyone was very knowledgeable, friendly and answered all questions I had. The whole buying process was super simple and seamless all questions I had. The whole buying process was super simple and seamless More
Other Employees Tagged: John Carroll, Mike Demers, Kirsten Kalkut
June 04, 2024
Loved the entire process and people. Love my truck. Ver well organized I Thank you. Love my truck. Ver well organized I Thank you. More
Other Employees Tagged: Gianni Leto, Ashlee McGinnis
May 31, 2024
Great customer service and Damien is always on top of the game to get me the best deals possible. game to get me the best deals possible. More
Other Employees Tagged: Damien DeDonatis
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