Lauren Cano
Lauren Cano at Five Star Subaru of Grapevine
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Lauren Cano

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Lauren Cano

September 04, 2024

Dealership Rating
Employee Rating

Once again it was a pleasure to have my car serviced at five star subaru. More

by Donavs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deion Thomas

Sep 05, 2024

Five Star Subaru of Grapevine responded

Donavs, We're so grateful for your positive review and continued loyalty. Your support means a lot to us. Thank you for choosing Five Star Subaru. We look forward to scheduling your next service appointment at 817-438-1700. Best regards, Jakob Ritter, Service Director

August 05, 2024

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Employee Rating

Lauren Cano made my experience at 5star Subaru seamless and I'd recommend this place for buying a new car More

by Efrainthebarber70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian, Jose Zambrana

Aug 06, 2024

Five Star Subaru of Grapevine responded

Thank you, Efrainthebarber70, for taking the time to rate your Five Star Subaru service visit. Lauren is focused on customer care and any additional questions are welcomed at 817-438-1700. We want you to fully enjoy your Subaru. Thanks again, Jakob Ritter, Service Director

August 02, 2024

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Employee Rating

I'd give 10 stars if I could! Treated myself & my mother as if we're family from walking in the door to extra parts & service. Derek was super getting us financed for 2 Subarus at More

by circlecjfarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 03, 2024

Five Star Subaru of Grapevine responded

Congratulations, circledjfarm, on both vehicles from Five Star Subaru. John, Tobias, and the entire team are here to help you and your mother enjoy your cars. Stop by or call 817-438-1700 with technical or care questions. Thank you for your kind endorsement and business. Sincerely, David Cheney, General Sales Manager

August 02, 2024

Dealership Rating
Employee Rating

Treated myself & my mother as if we're family from walking in the door, extra parts & service. Derek was super getting us financed for 2 Subarus at 1 sitting. John & Tobias Internet sales we're the be More

by circlecjfarm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 03, 2024

Five Star Subaru of Grapevine responded

Circlecjfarm, We are so grateful for both of your purchases at Five Star Subaru. Let us know if you would like to revisit either of your cars at 817-438-1700. An exceptional ownership journey is our goal. Thank you, David Cheney, General Sales Manager

August 02, 2024

Dealership Rating
Employee Rating

Always nice and helpful. I have been using this dealership since I bought my first 2019 Crosstrek. I have bought 2 Outbacks, one in 2021 and a 2025 recently. More

by JG.SCROGGINS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 03, 2024

Five Star Subaru of Grapevine responded

Congratulations, JG, on your new Outback! We really appreciate your loyalty and look forward to continuing our trusting relationship. Your sales team remain available at 817-438-1700. Call on them any time! Thank you, David Cheney, General Sales Manager

June 06, 2024

Dealership Rating
Employee Rating

This employee really goes above and beyond to help a customer. You’re lucky if you encounter her and her manager Jason. More

by RichardCannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Womack

Jun 06, 2024

Five Star Subaru of Grapevine responded

Richard, On behalf of Lauren and Jason, thank you for rating your Five Star Subaru service experience. Between visits, reach us at 817-438-1700. We are here to address all of your maintenance or repair concerns. Safe travels! Best regards, Jakob Ritter, Service Director

June 05, 2024

Dealership Rating
Employee Rating

Always have a good experience here. The service advisors are pleasant and helpful. Problems are diagnosed accurately and corrected in my experience. They make use of loaner cars a sm More

by oct1330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Five Star Subaru of Grapevine responded

Oct1330, We appreciate seeing you in the Five Star Subaru service center. Lauren and our techs want to hear from you at 817-438-1700 again. Don't hesitate to let us know how we can help you enjoy your car. Thank you, Jakob Ritter, Service Director

May 26, 2024

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Employee Rating

Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. More

by rodriguez.lynn.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Five Star Subaru of Grapevine responded

Lynn, Thank you so much for recognizing the many Five Star Subaru staff! We are grateful to call you our customer and friend. When you need our advice, please call 817-438-1700. We look forward to sharing our knowledge. Best regards, Jakob Ritter, Service Director

May 26, 2024

Dealership Rating
Employee Rating

I have had very good experiences with Five Star Subaru. I set up an appointment with a loaner car which they will provide. They are efficient and the work is done right. Lauren did a great job of keepi More

by james.c.kesler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2024

Five Star Subaru of Grapevine responded

James, Thank you for taking the time to rate your visit at the Five Star Subaru service center. Whenever you need our advice, please reach Lauren and our techs at 817-438-1700. We are always happy to share our knowledge. Safe travels, Jakob Ritter, Service Director

April 06, 2024

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Employee Rating

Quick and easy, great techs and advisors. I got everything I needed done and very happy with service More

by lcano89
Recommend Dealer
Yes

Other Employees Tagged: Ryan Murray

Apr 07, 2024

Five Star Subaru of Grapevine responded

Lcano89, We really appreciate hearing from you! Thank you for sharing your experience with our Five Star Subaru service department. Reach Lauren and Ryan with questions any time at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

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