Laura Gage

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well. More

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Think Twice Before Choosing This Dealership – Poor Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. Diagnosis, Poor Service I had a highly disappointing experience at Fraser Durham Chrysler Dodge Jeep Ram dealership that I feel obligated to share. If you’re considering bringing your vehicle here, I strongly advise getting a second opinion first – you could end up paying for repairs your car doesn’t actually need. I brought my Ram 1500 truck in on January 8th due to starting issues. They diagnosed the problem as a faulty starter and replaced it. However, when I went to pick up my truck that evening, it still wouldn’t start. This was despite the fact that a prior diagnostic test at Canadian Tire confirmed there were no issues with the starter or battery. I tried explaining this to the staff, but my concerns were brushed aside in a rushed and dismissive manner. On January 9th, I spoke with a receptionist who insisted the issue was the battery. Despite repeatedly explaining that Canadian Tire had already tested the battery and found no issues, I was pressured into purchasing a new battery. Yet again, the truck still didn’t start. The entire ordeal resulted in wasted time, unnecessary expenses, and extreme frustration. My vehicle sat at the dealership for nearly a week with no resolution, only for their initial diagnosis to turn out to be completely wrong. The lack of professionalism, proper communication, and follow-up from the manager and staff was unacceptable. If you value your time and money, I’d recommend taking your vehicle elsewhere. More

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Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to s Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to safety as the car was shaking violently. Just a warning to others, I was glad my kids weren’t with me as it was the scariest drive of my life, but I know I will not be using that dealership again. More

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Attentive and willing to find the right Jeep for me! Highly recommend Colleen to find the perfect vehicle for you Highly recommend Colleen to find the perfect vehicle for you More

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Colleen was absolutely amazing and so incredibly easy to deal with. Her costumer service is a 10/10 and is the best of the best when it comes to purchasing a vehicle a great experience! deal with. Her costumer service is a 10/10 and is the best of the best when it comes to purchasing a vehicle a great experience! More

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Colleen was amazing to work with! This was my second purchase at Fraser and they always go above and beyond to ensure our needs out met. We service our vehicles with them and from sal This was my second purchase at Fraser and they always go above and beyond to ensure our needs out met. We service our vehicles with them and from sales to service they have they always make sure we are happy!! Thank you Fraser!! More

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Huge shout out to Colleen Harnack for helping me get the truck of my dreams. She was very helpful and a pleasure to work with. Thank you Colleen & Fraser Chrysler. truck of my dreams. She was very helpful and a pleasure to work with. Thank you Colleen & Fraser Chrysler. More

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Absolutely a solid company, very fast ,honest ,stress free . Shop local. Well my wife and I were looking for a new addition to the family, so for 3 years I have been looking at the jeep gladiator and lo free . Shop local. Well my wife and I were looking for a new addition to the family, so for 3 years I have been looking at the jeep gladiator and loving it . What better way to celebrate by waiting for the best deal ever . Since the Ajax dealership moved I had now commitment to buy from them , I went to the Whitby location we’re my Big sister works . @Colleen Harnack She told me that there was a Gladiator Diesel coming off a demo and she asked if I wanted to see it . Of course I wanted to go see it , Colleen sure wanted me to feel comfortable by taking it for a test drive . I insisted no as this would be my 4 th Jeep Wrangler. I know how they drive . This was one of my smooth this transaction Of buying a jeep . Colleen was very cool calm and collective, when dealing with her little shi#t brother . Colleen was very professional and very detailed on going through the whole deal , showing me and explaining me of all the paperwork. What I like about Colleen’s detail going through the walk around of the jeep is that she shoed me the locations of the Diesel fill location and the DEF fluid, also showing me the interior of the hood engine bay , even breaking down checking all the fluids fluids locations , showing me the antitheft disable cut out switch. . Colleen was in dress clothes and she was on her hands and knees showing me were the spare tire location . Dam she was very detailed . Just the simple things she does is getting me a Winter hat and a jeep mug and a Tim Hortons card. People don’t realize she sacrifices portions of her commission to take care of the small details. At no time I felt like this was forced or being pushed to make a sale, it was sure ease making my decisions to buy this jeep Now , I just have to get her to buy a Marathon watch. Please reach out to her directly to buy a your next jeep Colleen +1 (289) 928-9198 Now I have a pickup jeep truck I probably just volunteered my self to help my sister to pick up Facebook market deals rotfl Thanks Colleen for this smooth transaction. Also Nichole for the finance department for dealing with my account . Shawn Bush CD More

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Simple Oil Change. Staff were courteous and helpful in providing drop-off guidance (during COVID 19 Pandemic). My Jeep Cherokee was ready, early the next morning, wit Staff were courteous and helpful in providing drop-off guidance (during COVID 19 Pandemic). My Jeep Cherokee was ready, early the next morning, with service completed efficiently. This included a general vehicle check-up and also identified need for a cabin filter replacement. On arrival at the service area to collect my car, staff were prompt, courteous, and handled the additional complications of cleanliness and non-contact requirement with grace and good humour while being fully attentive. Kudos to all involved. More

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Long day I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all v I was in getting my Jeep fixed up and decided to wait for it 4 hrs !! but the staff kept me informed and made sure I was comfortable.. they were all very nice!! Highly recommend there service department More

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