Kylie Hynes

Grande Prairie Chrysler Jeep Dodge responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit did not meet your expectations, especially during such an important and stressful time in your life. Congratulations on the birth of your baby — we understand how challenging it must have been to manage vehicle concerns while welcoming a newborn. Regarding your 2011 Dodge Grand Caravan, our team performed a full diagnostic inspection based on the engine light concern reported on February 2nd. The diagnostic process can sometimes require extended time to properly identify underlying issues, which is why the vehicle was kept for two days. The repair that was recommended and completed was based on the findings at that time. We are very concerned to hear that you later experienced additional warning lights and new engine noise. That is certainly not the outcome we want for our customers. Sometimes additional issues can surface after a repair, particularly on older vehicles, but we would absolutely welcome the opportunity to re-inspect your vehicle and ensure nothing was overlooked. Customer trust is extremely important to us. If you are open to it, please contact our service manager, Darran Berg directly at dberg@gpchrysler.com or 780-532-3560 so we can review your file, re-examine the vehicle, and work toward a fair resolution. We truly regret your frustration and appreciate you bringing this to our attention.

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your review! We take great pride in our clean facility, friendly staff and efficient service. Our goal is to provide a positive and stress-free experience for all our customers. We are happy to hear our sales team was helpful and not pushy. See you next time! #HappyCustomers #ExceptionalService

Grande Prairie Chrysler Jeep Dodge responded

Thank you for taking the time to review our dealership! We are thrilled to hear that we were able to provide you with a quick and efficient appointment. Our team is committed to providing top-notch service to our customers. We look forward to seeing you again in the future!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your kind words! We strive to provide the best service possible and we're excited to hear that our staff made your experience smooth. We value your feedback and can't wait to assist you again in the future.

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your kind words! We pride ourselves on having a dedicated and supportive team who are always willing to go the extra mile for our customers. We appreciate your feedback and look forward to serving you again soon. #CustomerSatisfaction #Teamwork #GoingAboveAndBeyond

Grande Prairie Chrysler Jeep Dodge responded

Thank you for the kind words! Our team takes great pride in providing exceptional service and we are thrilled that it was evident during your visit. We appreciate your business and look forward to serving you again soon. Have a fantastic day!

Grande Prairie Chrysler Jeep Dodge responded

"Thank you so much for your kind words! We strive to provide excellent and efficient service to our customers. It's always a pleasure to work with you!" #HappyCustomers #ExcellentService

Grande Prairie Chrysler Jeep Dodge responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a speedy experience with our drive thru. We hope to see you again soon!

Grande Prairie Chrysler Jeep Dodge responded

Thank you for your review! We strive to provide exceptional service at a fair price and it means a lot to us that our efforts are recognized. Our team truly cares about your vehicle and ensuring your satisfaction. Thank you for choosing us!