Kristina Wong-Marcellin | Page 18

True Customer Focused Experience Mercedes Benz London is truly focused on providing the best customer experience. I had the good fortune of working with Rob Stockie, Jeff Murphy, the Mercedes Benz London is truly focused on providing the best customer experience. I had the good fortune of working with Rob Stockie, Jeff Murphy, the Wong Sisters and Markus as part of the buying experience for my new Mercedes. This is my third Mercedes and the professionalism, care and customer focus is truly outstanding. Although I was away on business, Rob and Katrina worked with me by phone and email and ensured the deal came together. Stress free. Jeff, Markus and Kristina oversaw the delivery process, answered all of our questions and made us feel appreciated and valued. Thanks again to Rob for personally working with me to find the right Mercedes and putting together a deal that worked for me. More

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Thrilled Beyond Belief with Mike Robinson Having driven a 'family' vehicle for so many years, the leap to realize my dream of driving a Mercedes seemed a fleeting one. However, my time arrive Having driven a 'family' vehicle for so many years, the leap to realize my dream of driving a Mercedes seemed a fleeting one. However, my time arrived! I saw my car on the website and booked an appt online, with a very quick response from Mike Robinson. From the moment I met Mike, I was impressed. He is confident, knowledgeable & very pleasant with a sincere interest in meeting his customer's needs. He took all the time necessary to answer my questions, never making me feel rushed. I purchased a demo model and I can't say how thrilled I am at the effort taken to make that amazing car pristine for me. I said to Mike "I will, by no means, be your biggest customer but, without a doubt, I am your happiest'. Thanks Mike! My dealings with the Financial Services Mgrs were surprisingly low key and so very positive. Thanks Katrina & Kristina. Finally, to have Joe Mazzella come out to thank me personally for my business was a very nice touch. Thanks to an amazing team. Well done! More

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Absolutely Amazing Experience 2016 S550 LWB I had an awesome experience with Adam and Kristina, they both exceeded my expectations, in fact i have dealt with many dealerships in the past, changi I had an awesome experience with Adam and Kristina, they both exceeded my expectations, in fact i have dealt with many dealerships in the past, changing cars almost every 2-4 years i have had to deal with many dealerships and salespeople and most are decent to good, rarely i see professionals as what i experienced here at Mercedes Benz of London Ontario. Not only will i go back to them for my future car purchases but will definitely recommend my family, friends and colleagues to go visit Adam my star salesman, 😍 i give your dealerships 100% for being patient with me, and even after the sale he still contacted me to make sure that i was 100% happy and if i had any concerns or questions. I am extremely happy and blessed to know Adam Stockie and MB London. More

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Purcahse of my first Mercedes The entire experience of purchasing my C300 my exceptional. From the timely response on my website inquiry by Adam, through the financing with Kristin The entire experience of purchasing my C300 my exceptional. From the timely response on my website inquiry by Adam, through the financing with Kristina and delivery of the vehicle by Adam. More

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Great Experience Another great experience at MB London. Adam always provides me the information needed without pressuring me into making a decision on my next purchas Another great experience at MB London. Adam always provides me the information needed without pressuring me into making a decision on my next purchase. Highly recommend. More

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Above and Beyond Service on our Purchase The staff at Mercedes-Benz are always very professional and friendly. Adam, our salesman, goes above and beyond to ensure our satisfaction during the The staff at Mercedes-Benz are always very professional and friendly. Adam, our salesman, goes above and beyond to ensure our satisfaction during the entire process of purchasing a vehicle. The dealership may appear intimidating at first, due to the beauty of the dealership and superior quality of the vehicles they offer, but you soon feel welcome and comfortable because of down-to-earth staff and the absence of high pressure sales. Adam is quite knowledgeable and accommodating. We have purchased a few vehicles from this dealership and continue to be impressed with the deals Adam has been able to offer us each time. Rob Stockie's interaction with us whenever we are in is always genuine and personable. Staff are committed to providing an environment where you feel valued as a person rather than a "customer." The exceptional quality of their vehicles brings us back time and time again. More

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Couldn't have been better! Everyone I spoke with at Mercedes was friendly and professional. Adam Stockie was extremely knowledgable, personable, and very committed to finding th Everyone I spoke with at Mercedes was friendly and professional. Adam Stockie was extremely knowledgable, personable, and very committed to finding the right vehicle for me. My experience with Kristina Wong in finance was exemplary. I feel Rob Stockie showed his leadership when interacting with staff when I was there. I'm a repeat buyer and couldn't be happier with the dealership. More

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Excellent service on my new Mercedes purchase! Very understanding and knowledgeable sales associates who are down to earth and genuine people. Bill helped me every step of the way, and provided exc Very understanding and knowledgeable sales associates who are down to earth and genuine people. Bill helped me every step of the way, and provided excellent service on my new car purchase. Never felt pressured to buy, and all my questions were quickly answered. Paperwork was a breeze, and the entire experience was A+. More

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They live and breathe customer service This dealership embodies customer service. I have bought two smarts from them and one Mercedes and get all cars serviced there exclusively. I couldn't This dealership embodies customer service. I have bought two smarts from them and one Mercedes and get all cars serviced there exclusively. I couldn't be happier with them. More

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Fantastic experience Had a wonderful and pleasant experience shopping for my first Mercedes,enjoyed the friendliness of sales staff and the dealership was spotless in appe Had a wonderful and pleasant experience shopping for my first Mercedes,enjoyed the friendliness of sales staff and the dealership was spotless in appearance and tidiness. More

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