Kolls Oloko

I can’t say enough positive things about my experience with Mercedes-Benz of Natick and all the help I received during my purchasing process and delivery process. Jonny Pham was excellent at explaining t with Mercedes-Benz of Natick and all the help I received during my purchasing process and delivery process. Jonny Pham was excellent at explaining the features of my new car. Howard Rosenberg has to be the best sales person I’ve ever worked with in the past. More

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Great customer service from the sales team. Great experience and a god job done explaining the different options. Great experience and a god job done explaining the different options. More

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Casual but professional low pressure sales experience. Very reasonable trade allowance and price of vehicle. Very reasonable trade allowance and price of vehicle. More

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I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I Mercedes-Benz of Natick, and I can’t speak highly enough about the outstanding service I received throughout the entire process. From the moment I walked in, I was greeted with a warm welcome by the receptionist, who offered me refreshments and promptly introduced me to one of the sales representatives, Charles. Charles took the time to understand my needs and preferences, ensuring that I felt comfortable and informed every step of the way, and became my self proclaimed "agent"! After my mind was made up and my deal was sealed, Charles set me an appointment with his co worker Jonny who was just as professional and kind as he was. Jonny took 2 hrs answering all my questions, providing me with detailed information about the features and benefits, and never made me feel rushed or pressured, when I asked him to explain something again (there was so much to learn). Their expertise and honesty were evident, making the decision-making process much easier for me. What truly stood out was the transparency and professionalism exhibited by the entire team. When it came time to discuss pricing and financing options, Ersa, who was fairly new and worked alongside Coles explained everything clearly and offered additional services that may be benifical to me. They were upfront about all costs involved, ensuring there were no surprises or hidden fees. The level of customer service extended beyond the purchase itself. Mercedes-Benz of Natick made sure that the car was in pristine condition and my gas tank was full before I drove off the lot. Charles even followed up a few days later to check if I was satisfied with my new vehicle and if I had any further questions. In summary, my experience at Mercedes-Benz of Natick was exceptional! The team’s dedication to providing top-notch service, their extensive knowledge, and their genuine care for their customers truly set them apart. I highly recommend Mercedes-Benz of Natick to anyone in the market for a new or used Benz. They have certainly earned a loyal customer in me! More

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Johnny was great he explained everything in details and made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. made it clear for an old man like me. Love his enthusiasm and passion. He also offer ti be available for any other assistant in the future. More

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Jay was very accommodating, and knowledgeable. My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE My experience from shopping to purchasing was smooth, pleasant and efficient. He and Dynae really helped me find the perfect certified preowned GLE. I really appreciate the help! Thanks MB natick! More

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Jonny was friendly and very knowledgeable. He taught my husband and me so many things about our new car. We were so impressed by all his knowledge and enthusiasm. He had done an incredible job He taught my husband and me so many things about our new car. We were so impressed by all his knowledge and enthusiasm. He had done an incredible job. Really appreciate Jonny to spend such a long time to explain everything to us. Two thumbs up! More

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Setting up MercedesMeConnect was not as simple as one would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to en would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to ensure everything was satisfactory. More

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Jonny Pham is wonderful. Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions Extremely knowledgeable and patient. Knows how to explain all the new technological features of my new car. He promptly responded to three questions I had once I got home. I have scheduled a second meeting with him because, there was so much information that I found it hard to absorb it all. I very much look forward to learning more from him. He has made it clear that I can always reach out if I have more questions. I hope he is truly valued by this dealership. He is outstanding. More

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Outstanding service. Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service Every associate helpful professional and provided great service. Could not be happier and more satisfied with the service More

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