Kevin MacKenzie
Kevin MacKenzie at Grande Prairie Chrysler Jeep Dodge

Kevin MacKenzie | Page 26

Service Advisor

Grande Prairie Chrysler Jeep Dodge

11448 Westgate Drive
Grande Prairie, AB T8V 8L2

Contact Me
4.8
260 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

Languages Spoken

English English

4.8

260 Reviews

Write a Review

260 Reviews of Kevin MacKenzie

December 30, 2020

Dealership Rating
Employee Rating

David was very helpful and knowledgeable even though I didn't purchase a vehicle but I would recommend him to others for his customer service More

by Grim37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Higgins , David King

December 08, 2020

Dealership Rating
Employee Rating

I had just got my truck back from a warranty service on the rear breaks and they had a big sales event coming up that weekend and sent me a invitation shortly after my visit. Thats when the ball started ro More

by Boomer323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Arnall Nyitrai , Laine Degagne

November 01, 2020

Dealership Rating
Employee Rating

Thank helping me in my new SUV I was ready to give up hope after driving 2 hours. Grande Prairie Chrysler and their team of professional got driving under 1 hour. Keffery is definitely getting my family More

by rayt3650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 30, 2020

Dealership Rating
Employee Rating

It was a good experience talking and dealing with Donnie and his team for trading my RAM Rebel, I've got what I want for my new truck. More

by Edgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donnie Julio , Camille Caslick, Dustin Gage, Alli Hindman, Kevin Marthaller

July 03, 2020

Dealership Rating
Employee Rating

Great experience buying here, no pressure, no coercion, just honest genuine engagement and help to get me a vehicle I was happy with. Kevin in service is competent, honest and friendly. Dale in sales too More

by A Mccormick
Recommend Dealer
Yes

Other Employees Tagged: Arnall Nyitrai , Brent Cavan, Dale Scotton

May 12, 2020

Dealership Rating
Employee Rating

Good person always happy and good customer service good at ordering parts when I need them and good at getting my vehicle in when I need to get it fixed More

by Kyle33rasmussen
Recommend Dealer
Yes

March 03, 2020

Dealership Rating
Employee Rating

Traded in my 2016 for a new 2020 Great experience with the sale member Kevin Marthaller. I have always received great service here and they are always available to answer questions o More

by sollenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Golamco, Dan Bueckert , Greg Brown, Lorna Duncan, Dustin Gage, Kevin Marthaller, Donald Teal

February 01, 2020

Dealership Rating
Employee Rating

Service Advisor Kevin MacKenzie Kevin went above and beyond to help me get my van repaired and to find the information that I need for future work. He was very helpful and directed m More

by janet from webley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donnie Julio , I used the shuttle but don't know his name. very nice

January 27, 2020

Dealership Rating
Employee Rating

Bought a vehicle there 65 days ago. Was in the shop for 3 weeks total. The work they did completely messed up the engine and 2 weeks later our truck is blown up on the side of the road. We were told there wa More

by Amandabourgoin
Recommend Dealer
No

Other Employees Tagged: Brent Cavan, Troy Collinge, Kevin Marthaller, Donald Teal

Jan 28, 2020

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustrations and I am sorry for the inconveniences that you have been caused. Unfortunately, as you know we have been unable to secure a new loan as per your request. We have exhausted all lender options. Upon your purchase of the used lifted, deleted and chipped truck it was explained to you that the manufacture warranty was not valid as the truck has been altered. You understood and signed all paperwork in reference to this condition along with the mechanical fitness assesment. Grande Prairie Chrysler conducts business with transparency and integrity. I am sorry you are not happy with your purchase and you feel we let you down. It is Grande Prairie Chryslers intention to always provide the best customer experience possible.

Jan 28, 2020

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustrations and I am sorry for the inconveniences that you have been caused. Unfortunately, as you know we have been unable to secure a new loan as per your request. We have exhausted all lender options. Upon your purchase of the used lifted, deleted and chipped truck it was explained to you that the manufacture warranty was not valid as the truck has been altered. You understood and signed all paperwork in reference to this condition along with the mechanical fitness assesment. Grande Prairie Chrysler conducts business with transparency and integrity. I am sorry you are not happy with your purchase and you feel we let you down. It is Grande Prairie Chryslers intention to always provide the best customer experience possible.

January 03, 2020

Dealership Rating
Employee Rating

Came to Town for Groceries, Left With a Jeep GP Chrysler has been by far the best dealership to work with, and Dale has been the most fantastic Salesman to deal with by far. Since our first phone More

by Jayda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Golamco, Keffrey Johnson, William Higgins , Dale Scotton

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