Kevin Falco
Kevin Falco at Sarant Cadillac
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Kevin Falco

Service Advisor

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

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4.9
30 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

20 yrs, 3 mos

4.9

30 Reviews

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30 Reviews of Kevin Falco

November 09, 2024

Dealership Rating
Employee Rating

Sarant Cadillac has been great, there was an issue with my vehicle. although it was not taking care of the first service visit, it was resolved the very next day and a nice thank you gift was offered to me More

by ehabmobarak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 06, 2024

Dealership Rating
Employee Rating

Service department runs like a well oiled machine. From the time you are checked in they keep you informed with your vehicle. Service personnel are always professional and courteous. Thanks to all. More

by Hoz
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 27, 2024

Dealership Rating
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Excellent service. Professional, polite, and knowledgeable. Been a customer for several years, and they have been my dealership of choice, for maintaining my Cadillac. More

by Schwartziej
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 13, 2024

Dealership Rating
Employee Rating

Dealership is incredibly wonderful. Your requests for responses to surveys are not. I have fully answered two surveys. Yet, you have sent six requests for responses. As long as I am More

by engteech
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe , Sean Munro

Aug 13, 2024

Sarant Cadillac responded

Thank you for your kind words about our dealership and for bringing the issue with the survey requests to our attention.

July 31, 2024

Dealership Rating
Employee Rating

Cadillac has great service. They are wonderful friendly employees. Everyone is so kind. Trusted service from them More

by VENUSJOVI
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2024

Sarant Cadillac responded

Thank you for the kind words! Please let us know when you're ready for your next service!

July 31, 2024

Dealership Rating
Employee Rating

Good coffee while waiting for car to be serviced. No surprises and work completed in a reasonable time. More

by Cadillac customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2024

Sarant Cadillac responded

We're happy to hear you enjoyed the coffee and were satisfied with the efficient service! Thank you for your feedback.

June 11, 2024

Dealership Rating
Employee Rating

Been going for years. Excellent service! When I’m there, they treat me like family. Will not go anywhere else. Joe Mistretta, in service, sets everything up and makes sur More

by MattnJan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe , Sean Munro

Jun 13, 2024

Sarant Cadillac responded

Thank you for your kind words and loyalty! We're delighted to hear about your positive experiences, especially with Joe Mistretta and the service team.

June 04, 2024

Dealership Rating
Employee Rating

Good service thanks Sarant Cadillac your service is excellent thank you very much for your patience More

by GOLAMVACHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe , Sean Munro

Jun 06, 2024

Sarant Cadillac responded

We're so glad to hear you enjoyed working with the Sarant team. Thanks for the great feedback!

May 30, 2024

Dealership Rating
Employee Rating

As usual, service appointment was right on time and the team was great to deal with. More

by kmicucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe , Sean Munro

Jun 06, 2024

Sarant Cadillac responded

Thanks for the great review about your recent service visit. Thanks for choosing Sarant!

May 29, 2024

Dealership Rating
Employee Rating

V nice good staff … and they have professional mechinal members …. Service very fast …. Please go there for service More

by HARPREETSINGH252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Mistretta, Tony DiGuiseppe , Sean Munro

May 30, 2024

Sarant Cadillac responded

We're happy to hear our service department provided such a positive experience. Their dedication to fast and efficient service is what we strive for! We look forward to seeing you again for your next service needs!

1

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