Kevin Brooks | Page 25

Personalized and caring Service starts at the top in management and Gord Mayer the Service manager never disappoints. In my case he has always made time to listen to any of Service starts at the top in management and Gord Mayer the Service manager never disappoints. In my case he has always made time to listen to any of my service concerns, made suggestions and directed me on the best way to proceed. Gord seems to truly care and his calm professional manner is reassuring. I have an unusual model car and I've had visits where my repair costs have been substantial, and although that is never a welcomed thing, it always makes sense once the service team explain what was required and give the break down of costs. Darcy the service consultant was courteous and efficient and Kevin assisted when Darcy was with another customer having him call e back when he was freed up...a team effort. Darcy provided a full quote on not only the work that had been performed this visit but also the costs for parts and installation of parts that they had to order for my car for the follow up service visit.. In particular I appreciated the fact that the technician who worked on my car actually came into the service office and along with Darcy explained the particulars of the specific assembly that was faulty and how it caused the specific problem. Finally, I received a prompt ride home when taking my car in for service and a quick ride back once I called to be taken back to pick up my car and address the bill. No one likes paying for repairs to their vehicle, it's disappointing...but professional courteous service such as this certainly helps the experience. Chris J More

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Excellent detail oriented customers service, always meet my expectations, satisfaction guaranteed. I will definitely do business with this company. Kevin Brooks detail oriented customers service, always meet my expectations, satisfaction guaranteed. I will definitely do business with this company. Kevin Brooks is a captain for this Team, he is awesome leader. More

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Great customer service. My power steering line was leaking. I had my car in and out of the service area within a day even though they were really busy. It wa fabulous. Fast, My power steering line was leaking. I had my car in and out of the service area within a day even though they were really busy. It wa fabulous. Fast, friendly and efficient service! More

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Friendly service We have purchased four vehicles from Crestview. The service staff has always been friendly and courteous. They are knowledgeable about their product We have purchased four vehicles from Crestview. The service staff has always been friendly and courteous. They are knowledgeable about their product and always provide great, friendly, prompt service. More

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Warranty Service - module transmitters The overall service was fantastic right from customer service, mechanics and customer courtesy transportation. My wife and i were very impressed, esp The overall service was fantastic right from customer service, mechanics and customer courtesy transportation. My wife and i were very impressed, especially so after I was refused service by another dealership after stating they couldn't access the warranty parts (6 months!!) More

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Repair of my Ram 2500 Crestview Chrysler has always taken good care of me and my Ram 2500. Their service department has for the most part done what they said they could do. Crestview Chrysler has always taken good care of me and my Ram 2500. Their service department has for the most part done what they said they could do. Such as repair my truck in a timely manner, and treat me with respect. It's just to bad that I've had to visit them so often. More

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Very accomodating to my needs This dealership continues to treat our family very well. We have bought several vehicles from this dealership over the years and continue to use the s This dealership continues to treat our family very well. We have bought several vehicles from this dealership over the years and continue to use the service department for all of them. We have had occasion to use the body shop also and they treated us very well too. I would recommend this dealership to anyone who is interested in buying a vehicle, as well as having a vehicle service as they have always handled any issue very promptly! Keeping a customer for this many years speaks very highly of the dealership! More

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"Great Job" I had problems with my car and Kevin Brooks got me in immediately. He explained the work they did & answered my questions. Kevin is friendly & has g I had problems with my car and Kevin Brooks got me in immediately. He explained the work they did & answered my questions. Kevin is friendly & has great customer skills. I'm very satisfied dealing with Kevin. More

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recall of parts for my Jeep under warranty This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything This was my first experience at this dealership. Overall the experience was wonderful. An A plus for my service guy Kevin Brooks. Explained everything that was done to my Jeep and answered all my questions. Lately you don't see such nice customer service as what I received today. Will definitely be back! More

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Another pleasant experience! I have dealt with Kevin Brooks quite a few times in having my 2011 Jeep serviced -- for factory recalls and warranty work and other service. I canno I have dealt with Kevin Brooks quite a few times in having my 2011 Jeep serviced -- for factory recalls and warranty work and other service. I cannot commend him enough for the lengths he goes to provide excellent customer service. He is knowledgeable, forthright, down-to-earth, and wonderfully efficient. Despite his obviously full plate on most days, he always seems to fit in enough time to make me feel like what I need done REALLY matters. His employ by this dealership ensures that it will always be my first choice. Kudos, Kevin! More

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