Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
481 Reviews
4.7

481 Reviews

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481 Reviews of Ken Brown

October 31, 2024

Dealership Rating
Employee Rating

They always do great job when I come there for service on my car or my truck More

by BSGOWDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 31, 2024

Dealership Rating
Employee Rating

Ken is straight forward and helpful, he explains the issue and options, very knowledgeable and patient. More

by CLOUGHMAN
Service Price Transparency
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Recommend Dealer
Yes

October 31, 2024

Dealership Rating
Employee Rating

Good service. Family Ford of Enfield is trustworthy and reliable. Thank you for the help More

by Chrisbchkn
Service Price Transparency
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Recommend Dealer
Yes

October 29, 2024

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I have been here a couple times and have never been disappointed. The service is fast/efficient and the staff are all very pleasant. More

by ERIKWELCH1210
Service Price Transparency
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Recommend Dealer
Yes
Oct 29, 2024

Family Ford of Enfield responded

Erik, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 27, 2024

Dealership Rating
Employee Rating

Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- More

by justinthompson514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Rick Gordon

Oct 31, 2024

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 26, 2024

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Have been a customer since 1999 and followed this dealer from Chicopee, MA to Enfield, CT More

by PONIDRIVR46
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Oct 27, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 25, 2024

Dealership Rating
Employee Rating

Greg and the rest of the team in service are very courteous , communicative and professional. Everything was completed to expectation and ahead of schedule. More

by MICHAEL.DAMOUR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Family Ford of Enfield responded

Thank you, Michael, for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Greg and our team were able to help, and we hope to see you again!

October 24, 2024

Dealership Rating
Employee Rating

Everyone I have dealt with has been professional so far. If I ever need to purchase another car I would consider dealing with them again. More

by hockeynutt68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Oct 25, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

October 19, 2024

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Employee Rating

As always I can count on Family Ford for great service. Also the people in the service department are all very friendly. More

by NAN.DRENZEK
Service Price Transparency
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Recommend Dealer
Yes
Oct 20, 2024

Family Ford of Enfield responded

Thank you, Nan, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2024

Dealership Rating
Employee Rating

Great staff they always do there best to get me in same day and address my issues. More

by WHYTESTRANSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Oct 18, 2024

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

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