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Katlyn Oldham

Overview Reviews (439) Inventory (141)

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Katlyn Oldham

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Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6

439 Reviews

Overview Reviews (439) Inventory (141)

4.6

439 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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439 Reviews of Katlyn Oldham

November 16, 2024

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Employee Rating

People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to slee Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to sleep at home. Me hit traffic on drive. Me contemplate life. More

by baron13

Verified Customer

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Recommend Dealer

Other Employees Tagged: Mr chair

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November 15, 2024

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They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car because they lost them. More

by QUINN.REED

Verified Customer

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 16, 2024 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

November 11, 2024

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Employee Rating

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. More

by aferna75

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Please provide additional information invoice # and vin number, on every vehicle that comes in for service a battery test is preformed test strip is attached to the invoice

November 10, 2024

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Employee Rating

The dealership was very clean and the people were very friendly. The waiting area is nice too friendly. The waiting area is nice too More

by polkkristal

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're glad to hear you had a positive experience at Lakeland Volkswagen. We strive to maintain a clean and welcoming environment for all our customers. We look forward to serving you again!

November 10, 2024

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Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. appointments but overall good service from Lakeland Volkswagen. More

by jus.me.rikd

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We appreciate your patience and look forward to continuing to serve you at Lakeland Volkswagen!

November 08, 2024

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Employee Rating

Matthew was nice but it took a while to get the car looked at even with an appointment looked at even with an appointment More

by Shelbihall96

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad to hear that Matthew was helpful, and we apologize for the wait. We’ll work to improve wait times and ensure a more efficient experience in the future.

November 08, 2024

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The service was fast and I appreciate it that. The courtesy car wash is nice as well The courtesy car wash is nice as well More

by ANGELJONES4925

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you, Angel! We're glad to hear you had a fast and positive experience. We appreciate your kind words about the courtesy car wash and look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

Dealership Rating

Employee Rating

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are more reasonable. I will probably take my car back to Leesburg for my next appointment. More

by whitleyawalker

Verified Customer

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Recommend Dealer

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Nov 08, 2024 -

Lakeland Volkswagen responded

Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices

Nov 11, 2024 -

Lakeland Volkswagen responded

Good morning looking into your concern we did recommemanded a ACC alignment which was declined, Leesburg alignment is only for the front alignment not front and rear or ACC alignment, performing front and rear is a different pricing and to perform ACC which is calbration of the driver assistance that uses radar or cameras different prices, will not cost $89.99. have a great day

November 05, 2024

Dealership Rating

Employee Rating

Great as always thank you to everyone who helped we will be returning no question be returning no question More

by HBXL

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Nov 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear you had a great experience at Lakeland Volkswagen. We look forward to welcoming you back!

October 26, 2024

Dealership Rating

Employee Rating

Dealer ship very knowledgeable, very engaged with your situation, extremely high in pricing, but it's a dealership what can u do. situation, extremely high in pricing, but it's a dealership what can u do. More

by DENARDDRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Lindberg

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Oct 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team was knowledgeable and engaged with your needs. We appreciate your understanding regarding pricing and hope to assist you again in the future at Lakeland Volkswagen!

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