Katlyn Oldham

I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was u that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was up to par on my 2015 TDI Passat! More

by curtiscu09 Verified Customer Verified Customer

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Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job Courteous. Good communication . Reviewed service.went over bill. Good job More

by TANK54 Verified Customer Verified Customer

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Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The only problem was the AI that wouldn’t give me the service department when I called. More

by mcgowane Verified Customer Verified Customer

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My service advisor was very nice and helpful I will definitely be coming back for my next service. definitely be coming back for my next service. More

by marcussteedley Verified Customer Verified Customer

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Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location! Katlyn I always willing to help! Totally recommend this service location! More

by ODALISCANDIA Verified Customer Verified Customer

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Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly. listening and ensuring concerns are addressed properly. More

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Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume responsibility to fix defective part. Imposible to break a light by touch when is meant to be touched to turn it on ! I wonder how many others have to pay out of pocket after they are told at time of purchase bumper to bumper cover and is not a real deal!! Last truck I will buy from this place. More

by fgiovanetty Verified Customer Verified Customer

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Matt provided such exceptional customer service and no matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, a matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, and always is letting me know of what's going on with my vehicle. The whole staff here is absolutely phenomenal and I have been a customer for over 10 years and will never go anywhere else. I drive all the way from Brandon to get the top notch friendly and professional service. I hope everyone at Lakeland Vw is blessed with a raise and is prosperous in all aspects of there lives. I have nothing but the utmost love and respect for everyone here and they treat everyone with such outstanding care, they are the best Vw dealership in the USA. Hope everyone has an amazing day and a great rest of your week! I greatly appreciate you and all that you do and I say and mean that from the bottom of my heart. More

by Brandon Lewis Verified Customer Verified Customer

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They were very professional and very courteous. Very clean in the lobby and restroom. I am very impressed. Very clean in the lobby and restroom. I am very impressed. More

by Caselton11 Verified Customer Verified Customer

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Below expectation service. Vehicle not serviced properly. Poor follow through. Broken technology. No follow up. Vehicle not serviced properly. Poor follow through. Broken technology. No follow up. More

by julian.lauraashley Verified Customer Verified Customer

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