Kareem Fayad

Finch Hyundai have had my vehicle since June 12, 2024. My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new engine without cost. They also have refused to offer alternate transportation for a 70 year old woman, who lives in a rural setting. Not repairing my vehicle, risks me losing my small business that feeds me. Would never recommend anyone to a Finch dealership of any kind. DISGRACEFUL! More

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This dealership is sketchy. I don't recommend anyone to go there. It is the worst service ever. I bought my car from them in last year. I had about 4 free oil changes. I used on I don't recommend anyone to go there. It is the worst service ever. I bought my car from them in last year. I had about 4 free oil changes. I used one last one year and came back for another last Thursday on June 6th. When I brought in my car, the only damage to my car was on my left side door, where the handle was taken off and scratched and the passengers door too that had been scratched. The advisor I worked suggested that it was great to clean brakes every year and convinced me to get it done so I did. I decided that I did not want to get my car washed. this advisor also asked me when I needed the car, and I told him anytime because I would just be home studying and that was it. this was at 10.30 in the morning and they only told my car would be ready for 5pm. When I went to pick up my car, I noticed first of all, that it had been washed, then I noticed that my windshield had these thin long scratches on them, I noticed all my windows had these thin scratch marks on them as well. All these scratch marks were not on my car before I dropped it off. I immediately told the advisor I was working who got some spray to wipe but they still were there. He then told me I could talk to the Manager the next day. When I got home, I inspected my car again, and found scratched off pain on my hood, which still had paint when I dropped it off. I went the following day to talk to Kareem Fayad. When I showed him and listed all the things I had mentioned the day before, that weren't there when I brought in my car. I even asked him if him and his technician done anything else to my car other than oil change and brake clean. He told me, "if the my guys had done anything to the car that would have caused it damage, they would have come to tell me about it because there is footage and we would be able to see what they would have done." On Saturday night as I was about to leave work, it was raining heavily and then used my defrost and defog and cranked my AC to 25-26 and it was blowing out cold air, so nothing was helping with me seeing clearly, this is something that has never happened to me before. While driving in the rain at night, the scratch marks were visible and and then there was this glare that definitely made it worse to see, which I have never had an issue with all spring and even last year after I bought this car. I sent him Kareem an email which his assistant responded to. I then asked for for footage of my car being serviced but has not been sent to me up to now, the assistant Dana stated that she would send it shortly and then she stopped responding to my emails, and then he started responding after I called them out. Two days latter, on Monday, I went to buy groceries, I put in the trunk, just to notice the cover that had been protecting my speakers was taken off, just them sitting there in the open, and you could see the wires running to it. I also noticed that all of a sudden, when my AC off, the car is making this noise that sounds like the AC is fully on. I explained this to him when I saw him this morning. He said that his technician never went into my trunk so he is never paying for that, told me how the windshield was my issue and I would have to pay for it, we went on road test to make him listen to the sound I was talking about when the AC is off, he claimed to NOT be hearing it, I also told him that my car was not revving up like that and it is sudden, and he will not listen stating that I am just coming up with problems all of a sudden. He told me I could go for second opinion, which I am going and told me too reach out to the general sales manager if I wanted to and told he was not going to pay for anything. I experienced all these after I picked up my car. Anyways, Kareem claims that his best guy is the one that was working on my car. Honestly, my car was with the dealership for 7 hours. I do not know what they did to it. Not sure if there was swapping of parts or whatever. More

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I have been dealing with Finch Hyundai for many years. I have purchased numerous vehicles over the years and have always been very pleased by the outstanding service I receive .Esa , a service technician i I have purchased numerous vehicles over the years and have always been very pleased by the outstanding service I receive .Esa , a service technician is always very thorough and explains things vert well.. ,The service manager always goes above and beyond to also assure great service and is extremely helpful in dealing with any issues I may have had.A terrific team for sure!!!I always leave a happy and very satisfied customer after any service has been performed on my vehicles!! Brian Howarth More

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I've always wondered why there were a few irate customers on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Velost on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Veloster N. The mechanics who ended up servicing my car used the incorrect grade of oil (0W20) when the owner's manual and the oil cap clearly state to use 0W30. Today, on 07/28/2023, I dealt with the service manager at Hyundai Finch dealership in London, Ontario, named Kareem Fayad, to address my issue. I informed Kareem about the problem that occurred during my last visit and tried to convince him that it's not acceptable for my car to run on 0W20, but they were not willing to fix the issue. I explained to Kareem that I had done research online, and everyone recommends following the owner's manual, which clearly specifies 0W30 as the appropriate grade of oil. Despite my attempts to escalate the matter, Kareem tried to convince me that I was wrong, and when I raised my voice, he asked me to leave the service bay and take my business elsewhere. After raising the issue with Laura, the front Sales receptionist, she provided me with the General Manager's card, Hass Hijazi. When I returned to the service department to inform them that I would be escalating the matter further, Kareem finally agreed to address the problem. However, even during the meeting in his office, Kareem showed little to no experience in dealing with irate customers. He treated me as if I were a dumb customer who didn't know what I was talking about. Furthermore, he displayed no concern for my feedback and seemed disinterested in working towards a solution. Ultimately, I did get the correct oil change to 0W30. Nevertheless, during the entire process, Kareem showed no empathy or sympathy for the inconvenience caused. He failed to apologize for the mistake, didn't provide updated paperwork to confirm the oil change was indeed 0W30, and made it seem like I should trust their word without any evidence. More

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Kareem has always made my service experience incredible. Feel like a person rather that a number. Happy to be part of this Hyundai Family! Feel like a person rather that a number. Happy to be part of this Hyundai Family! More

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I have trying to fix a noise in my brand new Hyundai palisade for almost an year at Finch hyundai and the noise was not fixed. A lot of parts have been changed under warranty but the noise is still ther palisade for almost an year at Finch hyundai and the noise was not fixed. A lot of parts have been changed under warranty but the noise is still there. I have been to Finch Hyundai about 10 times and the issue is still not fixed, every time they will replace a part it has to ordered and I have to go back when the parts arrive to be installed but they are not able to fix the noise issue. The last time I was there was yesterday and they a parts need to be replaced and it back order and they will call me when it arrives to bring my car to get it installed. I regret that a bought a Hunydai Palisade and will keep telling everyone I know not to buy a plasside. More

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I always get Great service here! Fast and friendly. Kareem kept me updated on my vehicle and is a pleasure speaking with him. Fast and friendly. Kareem kept me updated on my vehicle and is a pleasure speaking with him. More

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An incredible purchasing experience! My first, last, and each one in-between, proudly from Finch Hyundai! Thank you for a smooth process and continuing warm-family environment. Their tea My first, last, and each one in-between, proudly from Finch Hyundai! Thank you for a smooth process and continuing warm-family environment. Their team was kind, patient, and informative during each step - while matching my excitement along the way! Thank you Finch Hyundai! More

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Best dealership in London! Place was clean and COVID safety was excellent. Everyone was very friendly and helpful. Steph, Jamal and Hass were all extremely efficient and helpful. They made sure my fami safety was excellent. Everyone was very friendly and helpful. Steph, Jamal and Hass were all extremely efficient and helpful. They made sure my family got all the details and came up with a vehicle and plan that works for us! We couldn't be happier with our 2021 Tucson! We feel relieved to have a reliable and safe vehicle. We won't buy/lease from anywhere else! We have also had great experiences with Jameel, Samir and KJ! Highly recommend everyone! The staff in service are very nice and equally helpful! Kareem usually takes care of us and is knowledgeable and efficient. More

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Buyer Beware - Dealership overcharges I bought a new Hyundai Sonata in 2015. This past Thanksgiving weekend I got a flat tire. I was not too concerned as I had roadside assistance. I ca I bought a new Hyundai Sonata in 2015. This past Thanksgiving weekend I got a flat tire. I was not too concerned as I had roadside assistance. I called and CAA came out and asked me to pop the trunk so that he could retrieve the spare tire. To my surprise and horror, the mechanic told me that there was no spare tire. I had to have my car towed, and being Thanksgiving weekend many shops closed early, so I had it towed to Brian Finch Hyundai. This would not have been my first choice if it had happened on any other day. That being said, I had it towed to the dealership. I thought that they could just put on a new tire and I would be on my way. This did not happen. They had no tire for my car at the dealership. I had to wait until Tuesday to get a new tire. This was a huge inconvenience to me. They had no loaner car for me and I had to find my own way to work for the next couple days. It cost me $140 in cab fare which was an extra expense on top of the new tire which the dealership charged $35 more than any other place. If I had known that I would have to wait over the long weekend to get a new tire installed, I definitely would not have gone to this dealership. Finally Tuesday comes and I expect someone from the dealership to call me with an expected time for this tire to be installed. Instead, I called them at 2:45 PM after waiting all morning and ended up leaving a message for someone to call me back. I was not too happy and Jeff who call me back could not understand why I was so upset. This is no way to run a business. This was the final straw. Previous to this experience, I had a brake job done and was charged almost $1,400. which is way overpriced. I went to several different independent shops to have them review my bill and the overwhelming consensus was that I had been scammed. I have since found an honest mechanic would just like to warn other potential customers of this dealership and buyer beware. More

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