Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
Refer Me

Kaleb Chadwell

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

Contact Me
4.7
68 Reviews
4.7

68 Reviews

Write a Review

68 Reviews of Kaleb Chadwell

June 17, 2024

Dealership Rating
Employee Rating

It was better than last time. Only two hours versus five hours. Thank you for getting me in and out. More

by ggnbos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 17, 2024

Dealership Rating
Employee Rating

The wait time was longer last time. It usually takes one hour for the service and no update was received on the phone. I dropped my car at 9:00 AM and received it back at 1:45 PM. It ne More

by LUKOSEJ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

June 06, 2024

Dealership Rating
Employee Rating

very good (excellent) service and excellent people I recommend very much. This is very good. More

by almubaid2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 03, 2024

Dealership Rating
Employee Rating

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

May 23, 2024

Dealership Rating
Employee Rating

They will force you to sign and tell you that you will owe less and then the finance people will make you sign fast to not ask questions More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

May 18, 2024

Dealership Rating
Employee Rating

Shady dealership gave my car back with 2 miles when it had a full tank More

by k.r.nixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

April 28, 2024

Dealership Rating
Employee Rating

I love I got my car here the service is always friendly. . this last time was the longest I ever waited for an oil change. 5 hours. But Kaleb filled my tank.. for the long wait More

by Crysstal1384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 27, 2024

Dealership Rating
Employee Rating

The employees were all very welcoming and attending to my concerns. I really enjoyed the service provided highly recommended! More

by DELANIE485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 15, 2024

Dealership Rating
Employee Rating

I waited over 4 hours just to get an oil change. I was told I would get an update but that it would be around two hours and didn’t hear anything until I went to ask after 3 hours. Insane time to wai More

by jaime.walker95
Recommend Dealer
Yes
Apr 16, 2024

Big Star Hyundai responded

Thank you for your review, Jaime. We apologize for the wait, we agree that a simple oil-change should not take that long. Please reach out to me directly at kohly@bigstarhyundai.com as I would like to learn some additional details. Kohl Young, Service Director.

April 10, 2024

Dealership Rating
Employee Rating

Everyone was very kind and prompt! I appreciated the honesty and that no one was pushy about getting work done that I didn’t want. More

by sunnybrittain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai

1
...

Dealership Inventory (434 Vehicles)

used 2023 Chevrolet Silverado 1500 car, priced at $45,988
2023 Chevrolet Silverado 1500
used
Dark Ash Metallic exterior
Automatic
Rear-wheel Drive
used 2022 Chevrolet Malibu car, priced at $27,988
2022 Chevrolet Malibu
used
Dark Ash Metallic exterior
Automatic
Front-wheel Drive
used 2023 Chevrolet Silverado 1500 car, priced at $27,788
2023 Chevrolet Silverado 1500
used
Summit White exterior
Automatic
Rear-wheel Drive
used 2016 Ford Fusion car, priced at $12,588
2016 Ford Fusion
used
White Platinum Tri-Coat Metallic exterior
Automatic
Front-wheel Drive
used 2022 Honda Accord car, priced at $27,988
2022 Honda Accord
used
Still Night Pearl exterior
CVT
Front-wheel Drive
used 2019 Hyundai Veloster car, priced at $20,988
2019 Hyundai Veloster
used
Sonic Silver exterior
Automatic
Front-wheel Drive