Kacie Kuchinskas

Toyota of Scranton responded

Dear SSCHLASTA, Thank you for sharing your feedback with us. We apologize for the dissatisfaction you experienced regarding the cost of maintenance and repairs. We strive to provide transparent and fair pricing, and it's concerning to hear that your experience fell short of these expectations. We understand your frustration with the unexpected costs and the recommendations made during your regular check-up. Your feedback is important to us, and we will review our processes to ensure better communication and clarity in the future. We’re sorry to hear that you decided to sell your vehicle, but we respect your decision and wish you all the best with your new Subaru. If there is anything more we can do to address your concerns or if you would like to discuss your experience further, please feel free to contact us directly. Thank you again for your feedback. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear ELONDO54, Thank you for your wonderful 5-star review! We are thrilled to hear that you consistently receive excellent service from our team. It's especially gratifying to know that your advisor's friendliness, politeness, and job knowledge have made such a positive impression on you. We strive to provide top-notch service to all our customers, and your feedback reaffirms the hard work we put in every day. We appreciate your continued trust and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, KGenovese915, for your review and for choosing Toyota for your vehicle needs! We're glad to hear that our service department and sales team could assist you in getting your Corolla back on the road. Kacie and the rest of our team strive to provide excellent customer service, and it's wonderful to know that you had a positive experience. We look forward to welcoming you back for future purchases and service visits. Thanks again for your trust and kind words! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CASTILLO.GINAM, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how valuable your time is, and we are very sorry for the frustration and disruption caused by the delay. Your feedback highlights an area where we clearly need to improve, and we are taking it very seriously. We are currently reviewing our appointment scheduling and workflow processes to ensure that such an issue does not happen again. We would like to make this right. Please contact our guest experience team at 570.702.8776, so we can address your concerns directly and find a suitable resolution. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, The Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your experience with us, Janet! We're thrilled to hear that Kacie Grieco provided you with outstanding service. Ensuring prompt scheduling, timely completion of work, and keeping you informed throughout the process are all top priorities for us. We appreciate your continued trust in Toyota of Scranton and look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

RYANARMEZZANI, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Hannah made your visit to Toyota of Scranton a wonderful one. Delivering exceptional service is our top priority, and it's fantastic to know that Hannah exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you back in the future. If you ever need anything else, don't hesitate to reach out! Best regards, Mary Jo Preno Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear KHIGHHOUSE49, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that you found our team to be friendly and accommodating, and that you were satisfied with the cleanliness and spaciousness of our facility. Providing excellent service is our top priority, so it's great to know that you found our service to be very good. We truly appreciate your feedback and your business. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

Toyota of Scranton responded

Dear dorrson99, Thank you for sharing your experience with us! We're delighted to hear that you had a positive service visit at Toyota of Scranton. Providing timely and professional service is our goal, and we're glad to know that our representative kept you updated throughout the process. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton