Justin Thorburn

Worst place to get a vehicle, 2 days after buying the vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call th vehicle it needed a strut Took it back, and then it needed a mounting for strut. Still haven’t gotten it and it’s been 2 months .And when you call them, they give you the runaround. It’s on backorder.. Never recommend this dealership ever. And 90 days love it or bring it back is a joke. More

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Great! Team! Fast! Great Service and Extremely Couteous! Loved working With Finch CHRYSLER And Jeep in London ! On Wharncliffe! Team! Fast! Great Service and Extremely Couteous! Loved working With Finch CHRYSLER And Jeep in London ! On Wharncliffe! More

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I’ve now boughten two vehicles from this dealership and my experience with them was nothing but amazing. They were extremely kind and helpful throughout the entire process. The whole transaction was smooth my experience with them was nothing but amazing. They were extremely kind and helpful throughout the entire process. The whole transaction was smooth, and fast. I highly recommend this dealership as I’ve dealt with the sale people, finance depart and even maintenance and repair department and all of them super exceed customers serve. This is definitely my go to dealership. More

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amazing I messaged Craig with a couple of vehicle options I liked and told him I wanted to stay close to my payment that I was paying now. He was able to have I messaged Craig with a couple of vehicle options I liked and told him I wanted to stay close to my payment that I was paying now. He was able to have my payments stay in the same range. They made my experience easy. More

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Completely Disappointed I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but th I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but the salesman helped me find a vehicle better suited to my needs that I could afford. It's been about a year now and with my credit on the rise I started looking again for a truck. I emailed Finch's credit manager to ask about a loan payout document for my Jeep. He forwarded my email to a salesperson. I explained to the salesperson that I just needed the loan pay out info as I wasn't interested in any vehicles on their lot. He then proceeded to try to sell me a vehicle way out of my price range. The next morning I received a credit alert because he ran my credit without my permission. I emailed both the credit manager and the sales manager to inform them of what happened and have never heard back. This experience has completely changed my view of the dealership, I will never recommend them again, nor will I ever buy here again. 03/14/19 Update: Emailed Mike Beernink this morning, forwarding my original emails to him. Let's see if I receive a response this time. More

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Excellent service!!! Just wanted to take a minute to post a note about my recent new Jeep purchase. I was looking at trading up at another Jeep dealership closer to my ho Just wanted to take a minute to post a note about my recent new Jeep purchase. I was looking at trading up at another Jeep dealership closer to my home. I had been dealing with the sales person for 1.5 weeks when someone suggested I contact Justin Thorburn at Brian Finch. Justin made sure I was put into the exact vehicle, colour and options that I had been looking for in a day and a half. Payments are lower than previous and service was amazing. The other dealership had "my" vehicle sitting on their lot and still kept asking about colour and options even though I was very specific in my original email to them. Justin found my car at a lot in Woodstock and had it to me in less than a week. So happy and pleased with his level of attention and service and have already recommended him to a friend. Way to go Justin on being number 1 at what you do for your customers. More

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Thumbs up for finch Justin and Greg were terrific. It was a comfortable experience and no stress. I drove away in my new Ram and absolutely love it. I would definitely re Justin and Greg were terrific. It was a comfortable experience and no stress. I drove away in my new Ram and absolutely love it. I would definitely recommend this dealership More

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New Vehicle Purchase Great customer service and overall customer experience. Would definitely recommend this dealership and sales staff to others interested in purchasing Great customer service and overall customer experience. Would definitely recommend this dealership and sales staff to others interested in purchasing a new or used vehicle. More

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Easy Peasy I just can't thank Justin enough for making the purchase of my 2011 Jeep so stressfree. I had my homework done for my trade in and I knew what my budg I just can't thank Justin enough for making the purchase of my 2011 Jeep so stressfree. I had my homework done for my trade in and I knew what my budget was for making a purchase. Because of that I knew right out of the gate Justin was upfront and honest with me. In the end with all of his help I even managed to come under my budget.......that never happens, right?Well it did for me!! I know some of you may think ohhhh it's just a numbers game - but there still is always that feeling....the stertontypical saleman taking advantage of you, especially as a woman. I can assure you working with Justin this was not the case, if anything it was the exact opposite. I had been watching the inventory on the Finch website (which is super easy to navigate around) and I can tell you for certain not only does Finch have the best prices on used Jeeps in the London/Kitchener /Waterloo area, they gave me the best price for my trade in. In a crazy busy world Justin took the time to hear me, to really listen and understand my wants and needs instead of talking me into something for the "big sale" . Justin is a true gem, 100% genuine. He is charmingly humble, professional and quite knowledgeable. But more importantly he listened and he heard me. He had my best interest in mind! I challenge you to pop in and see him and tell me differently. Easy peasy!!! More

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Great Experience!! Justin and the team at Finch Chrysler were great from start to finish. From the moment I walked in the door till the time I drove off the lot with m Justin and the team at Finch Chrysler were great from start to finish. From the moment I walked in the door till the time I drove off the lot with my new Cherokee he was professional and knowledgeable beyond belief. After shopping at a few other dealerships I walked into Finch Chrysler and was greeted by Justin at the front door. He was very positive and started with finding out all my wants and needs for the vehicle I wished to purchase. After finding me the right vehicle in the right price range the process was very smooth and low pressuring. I am so happy with my new vehicle and the overall experience; I will recommend Justin and Finch Chrysler to all my friends and will defiantly return for my next purchase. More

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