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Justin Ernst
Justin Ernst at Family Toyota of Burleson
Refer Me

Justin Ernst

Family Service Advisor

Family Toyota of Burleson

801 S Burleson Blvd
Burleson, TX 76028

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5.0
103 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

12 yrs, 6 mos

5.0

103 Reviews

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103 Reviews of Justin Ernst

June 03, 2024

Dealership Rating
Employee Rating

Great Happy Understanding Budget Knowledgeable Family Caring Fun Helpful Good Service Financial Listen Work Finish More

by Rgowanaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Herndon, Sierra Mickens, Derek Herndon, Lindsey Sutton , Jaquelin Diosdado

Helpful
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May 25, 2024

Dealership Rating
Employee Rating

Service department was excellent and the service writer was outstanding. I am a very happy customer More

by Joseph Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass

Helpful
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May 22, 2024

Dealership Rating
Employee Rating

Dealership and service center worked through several awkward scenarios on hybrid highlander that left me feeling like a valued customer. I Will be a repeat customer. More

by First Hybrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass

Helpful 1
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April 25, 2024

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Employee Rating

I was able to get a same day appointment and everyone was so professional and friendly. They took care of everything. I highly recommend them. Great team throughout the dealership! More

by rhondaroyqualls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janet Hembey, Lindsey Sutton , Jevon Dorsey , Nastassia Justice, Alex Bass

Helpful
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March 11, 2024

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Employee Rating

Thank you EVERYONE was warm, friendly and Professional and the services were fast and speedy I was IN & OUT very quickly !!! 👍🏾😎 More

by Love45meadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton

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Apr 13, 2024

Family Toyota of Burleson responded

We appreciate your glowing review about the seamless experience at Family Toyota of Burleson. We value rapid and professional service delivery and look forward to serving you again.

February 03, 2024

Dealership Rating
Employee Rating

Your service department is very helpful and very knowledgeable great customer service and friendly keep up the excellent work. More

by Aramc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Sutton , Nastassia Justice, Alex Bass , Abigail McDaniel

Helpful
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Apr 13, 2024

Family Toyota of Burleson responded

We appreciate your kind words. It's great to hear that our service department at Family Toyota of Burleson could knowledgeably assist you with friendly customer service. Thank you.

January 16, 2024

Dealership Rating
Employee Rating

Second vehicle from dealer. Service is excellent and so are the service representatives. Great dealership. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 13, 2024

Family Toyota of Burleson responded

We're happy to hear you find the service at Family Toyota of Burleson top-notch and our staff personable. Your repeat business is much appreciated by us, thank you for your positive feedback.

December 29, 2023

Dealership Rating
Employee Rating

Nastassia was extremely helpful😃 family is very pleasant atmosphere been going there for years. I’m very thankful for the service and friendship. More

by Bart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nastassia Justice, Alex Bass

Helpful
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Apr 12, 2024

Family Toyota of Burleson responded

We appreciate your loyalty over the years and we're pleased to hear that you found our atmosphere pleasant at Family Toyota of Burleson. Your gratitude for Nastassia's service truly means a lot to us. Thank you once again.

December 17, 2023

Dealership Rating
Employee Rating

Always ready to help me with questions about future purchase. Friendly and quick to respond. More

by faf.l004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathon Isbell

Helpful
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Dec 17, 2023

Family Toyota of Burleson responded

Thank you for the 5-star review. Family Toyota of Burleson appreciates hearing about your experience with our customer service team's responsiveness and helpfulness regarding potential purchases.

December 13, 2023

Dealership Rating
Employee Rating

Waited in the delivery was 10 minutes before I was greeted, No key fobs available More

by joemarkstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 16, 2023

Family Toyota of Burleson responded

Thank you for your patience at Family Toyota of Burleson. We understand the indispensable role key fobs play, and we're addressing this issue diligently. Your feedback matters to us!

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