Justin Cheverez

Toyota of Scranton responded

PAJOE18447, Thank you for making Toyota of Scranton your go-to dealership! We’re honored to be your choice for sales and service, and we're committed to providing you with exceptional experiences every time you visit. We look forward to continuing to serve you. Thank you for your loyalty! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

lrparker4u, Thank you so much for taking the time to share your experience! We're thrilled to hear that Emily went above and beyond to make the process smooth and transparent for you, especially with the extra photos and attention to detail. It’s great to know that Justin made the finance process enjoyable and pressure-free too—that’s exactly what we aim for! We’ll be sure to pass along your kind words to both Emily and Justin. And hey, next time, don't miss out on that salad! Safe travels, and we hope to see you again. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

zurekala, Thank you so much for your kind words! We're thrilled to hear that Hannah and Justin provided you with such an outstanding car buying experience. We'll be sure to pass along your praise to them! At Toyota of Scranton, we strive to provide exceptional service, and it's great to know we hit the mark. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

FRANKSr., Thank you for bringing this issue to our attention. We're truly sorry to hear about your frustration and want to assure you that we do not engage in any dishonest practices. Your concerns are important to us, and we would like the opportunity to address them directly. Please contact our management team at your earliest convenience so we can work towards resolving this matter and ensure you're fully satisfied. We value your business and hope to find a resolution as soon as possible Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton.

Toyota of Scranton responded

DHUFF27, Thank you so much for taking the time to share your experience! We’re thrilled that Doug and the rest of our team were able to make your purchase smooth and convenient, especially with you traveling from upstate New York. It's great to hear that everything from the vehicle prep to the tech walkthrough exceeded your expectations. We truly appreciate your 10/10 rating and your willingness to recommend us to friends and family. If you ever need anything in the future, we’re here to help! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

pascoe914, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your continued trust in us and are honored to be your dealership of choice. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

ML, Thank you for taking the time to share your positive experience with us! We’re so glad to hear that everything met your expectations and that you have no complaints. Our team at Toyota of Scranton strives to make every visit smooth and enjoyable, and your feedback is much appreciated. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Cade, Thank you so much for your kind words! We're thrilled to hear that you found our team to be knowledgeable and professional throughout your experience, from the details of the vehicle to the financing options and follow-up services. We strive to ensure every aspect of the process is seamless and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!" This response acknowledges the specific compliments while reinforcing the dealership’s commitment to excellent customer service. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

WOAKS23, Thank you for taking the time to share your experience! We're so glad to hear that you found exactly what you were looking for at a great price. Our team is always happy to assist in finding a payment plan that works for you, and it's wonderful to know we could help make the numbers work. If you need anything in the future, feel free to reach out. We're here to help! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

SHAYFARM1998, Thank you for sharing your feedback! We’re glad to hear that you had a good experience with us this time, and that "G" was able to assist you professionally and explain everything clearly. We’ll be sure to pass along your kind words to him! If there’s anything else we can help with in the future, please don’t hesitate to reach out. We appreciate your business and look forward to seeing you again! Warm Regards, The Sales Team Toyota of Scranton