Juan Orozco | Page 7

Fantastic service from a simply outstanding team When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job res When our 2016 Malibu Premier developed an issue with the shifter that could have become very problematic, the Service staff did an outstanding job resolving the issue in minimal time. Even though the shifter unit itself was in short supply, Cadillac Concierge Juan Orozco made arrangements to get one delivered overnight and Service Manager Shane Maginnis had it installed promptly, first thing the next morning. In particular, I'd like to thank Shane for his outstanding service. My vehicle is running perfectly again and what could have become a very upsetting situation was quickly turned into one of the most positive customer experiences I've ever encountered. I cannot speak highly enough of the entire team at Budds'... outstanding service with a complete focus on customer satisfaction. After having had an excellent purchase experience with Basil Silas and outstanding after-sales follow-up from Paul Stewart, I had already formed the opinion that the the staff at Budds' Chevrolet Cadillac Buick GMC is the best I've dealt with in a long history of owning GM vehicles. This experience with the Service Team has only enhanced my already high opinion of the entire staff at this excellent dealership. More

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Great crew.Everyone I dealt with were very Professional, Great crew. Everyone I dealt with were very Professional, Knowledgeable, Friendly, and Accommodating. I stored my vehicle the very next day for wint Great crew. Everyone I dealt with were very Professional, Knowledgeable, Friendly, and Accommodating. I stored my vehicle the very next day for winter, and therefore won’t truly be able to evaluate the service work performed until spring. I don’t expect any issues. This Service Department is a tight ship. More

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Had to return to dealership after mechanic forgot simple procedure. Waste of both our time. Hope to get discount on next service for my trouble procedure. Waste of both our time. Hope to get discount on next service for my trouble More

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Been going to Budds since 2012. Without exception I have had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right had excellent, knowledgeable, friendly service from everyone from Bill (sales rep) to the many customer service reps. The service work is done right every time. More

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Juan is an amazing customer service rep. He always ensures my car is well taken care of on a timely basis. Great to work with him! ensures my car is well taken care of on a timely basis. Great to work with him! More

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Exemplary service. Always friendly smiling very congenial. They took care to explain everything. Also proactive kept me informed along the way. Driver that took me home and picked me up very nice congenial. They took care to explain everything. Also proactive kept me informed along the way. Driver that took me home and picked me up very nice to chat with. More

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Buying a Cadillac isn't hard.. finding a Salesman that is not just going to take your money and forget your name...thats the tough part... if you want to purchase your vehicle from someone that's professiona not just going to take your money and forget your name...thats the tough part... if you want to purchase your vehicle from someone that's professional and actually knows and understands customer service simple.... Cameron is your salesperson. More

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Support for a new customer Recently I had a repeat problem with the Info /Entertainment center. Juan started the ball rolling and Shane the Service Manager took the initiative t Recently I had a repeat problem with the Info /Entertainment center. Juan started the ball rolling and Shane the Service Manager took the initiative to resolve the problem to my satisfaction. I had a second occasion to use their service when my battery needed replacement, again the tag team of Juan and Shane worked to resolve my problem and found a reasonable solution. More

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Personal touch They define personal service by understanding what I need rather than following a schedule. Always very friendly and easy to talk to. It's the reason They define personal service by understanding what I need rather than following a schedule. Always very friendly and easy to talk to. It's the reason I've stayed with them for 20 plus years with all my different vehicles. More

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In future, services I recommend taking care in releasing and test driving the vehicle to ensure ALL issues are completed correctly, the customer should not have to come back numerous times to correct what s and test driving the vehicle to ensure ALL issues are completed correctly, the customer should not have to come back numerous times to correct what should have been done first time. More

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