Joshua Carter
Joshua Carter at Mall of Georgia Ford
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Joshua Carter

Digital Retail Sales

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.4
180 Reviews
4.4

180 Reviews

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180 Reviews of Joshua Carter

November 10, 2024

Dealership Rating
Employee Rating

Quick and easy. Everybody was nice and helpful. Highly recommend. Aesome dealership and service dept More

by ellis.seawright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull

Nov 12, 2024

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a quick and easy experience with us. Our team is dedicated to providing excellent service, and it's wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future!

November 08, 2024

Dealership Rating
Employee Rating

Professional and attentive. Offered fair trade in. Car was washed, ready to go at pickup. More

by BARB.J.TALBOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Stanley

Nov 11, 2024

Mall of Georgia Ford responded

Thank you for your great feedback! We're so glad to hear that your experience was professional and attentive, and that you were satisfied with the fair trade-in offer. It's wonderful that your car was ready to go, clean and looking great at pickup. We appreciate your business and look forward to serving you again in the future!

November 03, 2024

Dealership Rating
Employee Rating

Sales guys in hurry . Customer service awful. Take more time to friend your guest. Please More

by jcone0973
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Mall of Georgia Ford responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent customer service and appreciate your input on the importance of taking the time to connect with our guests. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will be happy to address your concerns and work towards improving your experience. We value your insights and hope to have the opportunity to serve you better in the future.

November 03, 2024

Dealership Rating
Employee Rating

Sales rep, Josh, was helpful in answering questions and patient throughout purchase process. Also Josh in Finance, went over documents and answered questions during signing process. More

by McDonald, Vonda
Recommend Dealer
Yes

Other Employees Tagged: Josh in Finance dept

Nov 05, 2024

Mall of Georgia Ford responded

Thank you for sharing your experience with us! We're glad to hear that both Josh in sales and Josh in finance provided you with the support and patience you needed during the purchase process. It's our goal to ensure that every customer feels informed and comfortable every step of the way. We appreciate your feedback and look forward to serving you again in the future!

October 30, 2024

Dealership Rating
Employee Rating

The staff was very very efficient understand my issues and necessity, so they could propose a very good deal for everyone. More

by Marcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashlynn Van Hees

Oct 31, 2024

Mall of Georgia Ford responded

Thank you for your positive feedback! We're glad to hear that our staff was efficient and attentive to your needs. It’s wonderful that they were able to propose a deal that worked well for you. We appreciate your support and look forward to assisting you again in the future!

October 26, 2024

Dealership Rating
Employee Rating

Worst service dept ever. Rebuilt my transmission back in July of this year, still doing the same thing as before the rebuild. Brought it back to them said they can't find any More

by angekelley65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 30, 2024

Mall of Georgia Ford responded

We’re truly sorry to hear about your ongoing issues with the transmission and understand how frustrating it must be to feel unheard. Your experience is not the standard we strive for, and we want to ensure you receive the service you deserve. Please reach out to Fixed Ops Director David Blood at dblood@vtaig.com so we can review your situation in detail and work toward a resolution. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

October 25, 2024

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Employee Rating

Your folks are just great. Have had brake work done and 2 of your sales folks helped me make my new phone talk thru car. I will continue to recommend Mall of Ga Ford. And above More

by Joeitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull

Oct 28, 2024

Mall of Georgia Ford responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team, from brake work to getting your phone connected to your car. Your recommendations mean the world to us, and we’re grateful for your support. We look forward to continuing to provide excellent service in the future!

October 24, 2024

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Employee Rating

We like the pickup and delivery service Al from your house. It makes it very convenient and easy to take care of service needs More

by kwi826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Mall of Georgia Ford responded

Thank you for sharing your feedback! We’re so glad to hear that our pickup and delivery service made it easier for you to manage your service needs. Convenience is key, and we’re thrilled to provide an option that brings more ease to your experience.

October 24, 2024

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Employee Rating

As of today 10/24, we are still waiting for our tag to be legal for a vehicle we purchased on 9/16. I thought we paid for this administrative service. Leaves a bad taste to an otherwise satisfactory experien More

by MVALLELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Mall of Georgia Ford responded

Thank you for your feedback, and I sincerely apologize for the delay with your tag. I understand how frustrating this situation can be, especially after an otherwise satisfactory experience. We strive to provide a seamless process, and I regret that we have fallen short in this instance. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will assist you in resolving this matter as quickly as possible. We appreciate your patience and hope to rectify this issue soon.

October 20, 2024

Dealership Rating
Employee Rating

Grate service on my sale and buying process I hope use this dealer soon on my next purchase More

by DAVID@DADACONTRACTORS.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Stanley, Ashlynn Van Hees

Oct 23, 2024

Mall of Georgia Ford responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our sales team. We look forward to assisting you with your next purchase and providing you with excellent service again. If you have any questions or need assistance in the future, don’t hesitate to reach out!

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