Josh Ovington | Page 5

Great experience buying our new jeep with Josh! I am very happy to recommend Josh when buying your next vehicle at Capital. Josh was very straightforward and approachable, I felt comfortable with an I am very happy to recommend Josh when buying your next vehicle at Capital. Josh was very straightforward and approachable, I felt comfortable with any questions or concerns we had about the buying experience. You can tell very quickly Josh is a down to earth, helpful and knowledgable guy and he was there through the whole experience even after the sale to make sure we were happy. Very professional, thanks again Josh. From Tyler and Lydia More

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Looking to buy go see Josh Ovington!!! Went in to Capital Dodge with no expectations, more out of curiosity of what was available. We met Josh Ovington who took the time to answer our ques Went in to Capital Dodge with no expectations, more out of curiosity of what was available. We met Josh Ovington who took the time to answer our questions, wait very patiently on us as we were so undecided and was phenomenal to deal with! We really liked Josh's approach dealing with us as people and not as just a sale. Josh made the experience personable and in the end had us driving away in a brand new Ram!!! I would highly recommend Capital Dodge and especially Josh! More

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Thank you Josh! I wasn't completely convinced that I was going to get a new van but I wanted to see what my trade-in options were on my Dodge Grand Caravan. Josh ans I wasn't completely convinced that I was going to get a new van but I wanted to see what my trade-in options were on my Dodge Grand Caravan. Josh answered my online request for a quote and booked a time for me to come in. He was fabulous to deal with from the moment we walked in. I had my 3 daughters with me who were very excited and Josh included them in every decision and made them feel like a valued part of the whole process. I ended up with exactly what I wanted and it was easy and fun. I couldn't have asked for a better car buying experience! More

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huge disappointment Went in to enquire about their 6/49 promotion, but transaction had nothing to do with the promotion and the sales person didn't even incorporate the o Went in to enquire about their 6/49 promotion, but transaction had nothing to do with the promotion and the sales person didn't even incorporate the offer (whatever it might be), or even explain what it entailed. Perhaps my fault for not insisting on a thorough explanation of the deal, Traded in a three year old caravan for a 2016 model. Wanted the rear air conditioning feature/ heat, which the new one had but the old one didn't. Once in the dealership, same sales haggling applied, but I expected that. I have purchased at least 9 new vehicles in the past 15 years and this last was the worst experience. Once we picked up our vehicle, there were a number of issues. The first issues was the transfer of the equipment we had in the old van to the new van. We took possession at the dealership in the rain. I asked the rep (not the original sales person), if we could transfer in the service bay, as it was pouring outside. He responded that he would have to check as "thats where they make their money", and we might be an inconvenience (not his exact words). I took it upon myself to take my family into the service bay to ask the person working in there if it was OK to park both vehicles inside to move child car seats and the like, which he allowed. Driving home and driving over the next two days we identified a number of issues. The windshield wipers were not as fast as the van we just traded in, and the the vehicle shook steadily at around the 100km speed (not violently but noticeable none the less). There was a significant scratch on the driver side door. Last but not least, the headlights were actually wired (or connected), improperly, so that the running light on one side and the high beam on the other were on at the same time, as opposed to both of the SAME lights being on at the same time. I called the salesperson about the scratch on the door the day of the sale, which most probably was not caught during vehicle transfer as it was raining when we picked up the car. I even sent the salesperson a picture of the scratch. He told me he would get back to me on Monday (two days time). The sales person did not contact me as he stated he would. I then contacted the service dept, who advised that they would need to see the scratch to verify if they would approve the fix. I also made it a point when we dropped off the vehicle to inform of the shaking, wipers, and the obvious headlight issue. Really... i can see how one might argue that the shaking, wipers were not significantly detectable (which they did in the service report afterwards), but the scratch was definitely noticeable. Once again, it could be argued that we had the car in our possession when the scratch occurred (they didn't come right out and say this). However, the lights were as obvious to anyone who might have looked when passing the car on to a customer. As I dropped off the vehicle for service, i was told to proceed to the rental car counter. Now, I can see where one might argue that there are certain synergies to be achieved by having a car rental service on sight, but i thought it was a joke. Sure, have the rental service available, but not at the expense of a loaner car program. So, i proceeded to give the rental guy my personal information, driver's licence, and credit card so that he could hold $150 as insurance against the car I was forced to take because I had to bring my brand new car in for service. At this point I had spent too much wasted time on this whole experience. Before picking up the rental car (I truly took the whole "$150 deposit" ordeal as an insult), i found the original sales agent to ask why he had not contacted me as he said he would. He gave the excuse that his data plan on his phone was acting up, a ridiculous excuse considering the amount of phones they must have at the dealership. He did try to get me a loaner after I complained about the impeding $150 charge, but was only successful in procuring a Chrysler 200, which was not logical given the pregnant wife and three kids I had to taxi around with me to deal with all of this. He did mention that they would top up the gas tank of my vehicle when I came back to pick it up after the service was complete. The service was performed, and the notes in the service report somewhat contradict what was told to my wife when she picked up the vehicle (for example, we were told they fixed the wipers, but the service report states that nothing had to be done and that they functioned as is). And of course, the gas tank was not topped up (even after the sales person said it would be), even after a significant amount of kms had been added to the vehicle (probably to the body shop and back, and to test the shaking after - interestingly, the odometer in/out of the service invoice reads 748/748). When all was said and done, no additional services provided free of charge ("hey sorry about all this, how about we throw in a few free oil changes?). Too much time spent on an issue that never should have existed. Follow up on part of the sales person was terrible. Lots of opportunity for improvement for Capital Dodge UPDATE - dealer stated they would contact me to try and "make things right". Almost a month later, I have received no such phone call or attempt to address issues. Furthermore, the headlights of the vehicle, although now "wired" correctly, were still out of alignment. I took the vehicle to a different dealership and they did the work required. More

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I had fun! And finally got my Ram 1500 after 40 years :) Josh is a wonderful person, who's qualities undoubtedly raise the rating and reputation of Capital Chrysler Jeep Dodge. Josh took the time I neede Josh is a wonderful person, who's qualities undoubtedly raise the rating and reputation of Capital Chrysler Jeep Dodge. Josh took the time I needed to understand -and remember- all of the options that were available, including used vs new. He quickly adapted the regular "payment/month" approach to a cost of vehicle, fees and taxes dialogue, which I am more comfortable with. He made it a point to get to know me in a short period of time in order to guide me through the options and comparison of availability on lot. Once I made a decision, Josh was instrumental in facilitating the negotiations that led to my purchase at a price that I was comfortable with. From there, Mike and Jamie continued to make my experience at Capital Dodge enjoyable. They were both warm, caring and exerted no pressure. More

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Time for a family van We were trading in my vw wagon for something with more room. Caravan was the best option for our family. Very happy with all the service. From beginn We were trading in my vw wagon for something with more room. Caravan was the best option for our family. Very happy with all the service. From beginning to end it was easy and no hassle. Josh was extremely knowledgable about the features and answered all questions. Best vehicle purchasing experience I've had. Michael and Scott were great as well. Thanks again fellas! More

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Dodge Caravan! We saw Josh in April and he was the one who sold us the new caravan for our family. It has been great so far and it fits our needs perfectly with 2 k We saw Josh in April and he was the one who sold us the new caravan for our family. It has been great so far and it fits our needs perfectly with 2 kids and a big dog! So please with everything. He took the time to show us our options and let us test drive the vehicle! Will def. shop there again! More

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Friendly, knowledgeable, easy to work with A few days ago we bought a Dodge Grand Caravan and we couldn't have been happier with the service we received at Capital Dodge. We weren't "attacked" A few days ago we bought a Dodge Grand Caravan and we couldn't have been happier with the service we received at Capital Dodge. We weren't "attacked" as soon as we walked on the lot, but had time to look around on our own and were easily able to find assistance when we needed it. Shannon looked after us and was great at asking us questions. We had a vehicle and options already in mind and we didn't feel like she was pushing us for extras that we didn't want. She had excellent product knowledge, answered all of our questions and made sensible, realistic suggestions about pricing and financing. She even had great questions to ask during the test drive and it was a nice mix of her showing us features and just letting us drive. Even though he was not helping us directly, Josh checked in with us several times, especially when he noticed that I had gone off separately with our daughter to give her some time in the play area (a great feature of the dealership, by the way.) Everyone was very friendly, they made us aware of all the available discounts and promotions (bonus, we won a tablet in their Christmas in July promo) and we were able to negotiate for a few of the extras not included in the package we had selected. Besides not having our top colour choice (not really a big deal) we had an excellent experience and are very happy with our new vehicle. More

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5 star experience at Capital Dodge! I recently bought a Jeep Cherokee from Josh Ovington at Capital Dodge. This is my second vehicle purchase from Capital Dodge in 4 years. It was a ve I recently bought a Jeep Cherokee from Josh Ovington at Capital Dodge. This is my second vehicle purchase from Capital Dodge in 4 years. It was a very smooth process from the time I walked in until I left a short time later with a new vehicle (test drive, price negotiation, and papers signed). Josh was very knowledgable, charismatic, and a good negotiator. I highly recommend Capital Dodge and doing business with Josh. All around, it was a pleasure! More

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From Hemi to Trailhawk Great service, no pressure sales, handled all of my questions in a timely and professional manner, were more than willing to let me try the vehicles o Great service, no pressure sales, handled all of my questions in a timely and professional manner, were more than willing to let me try the vehicles out and discussed feasible options for purchase. More

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