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Jonathan Roath
Jonathan Roath at Acura of Berlin
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Jonathan Roath

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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4.9
69 Reviews

Dealership Experience

1 yr

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.9

69 Reviews

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69 Reviews of Jonathan Roath

November 11, 2024

Dealership Rating
Employee Rating

Excellent people kept me informed of the progress with my car and did a very nice job. More

by ADMCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

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Nov 12, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 09, 2024

Dealership Rating
Employee Rating

All personnel there are very pleasant and helpful. I believe it is a very honest organization More

by JOBRIEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Pompei

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Nov 10, 2024

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

November 09, 2024

Dealership Rating
Employee Rating

The dealership/service center is prompt and professional. I like taking my car to the Berlin location. More

by MCG110103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

November 08, 2024

Dealership Rating
Employee Rating

Acura of Berlin has helped me quickly twice in just one month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! More

by Murph51426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

October 23, 2024

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Employee Rating

Very nice and polite. Also very informative. Everything went great and easy. Would do business with them again More

by BMARCUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

October 08, 2024

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Employee Rating

The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish. More

by Kevin S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2024

Acura of Berlin responded

Thank you, Kevin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

October 06, 2024

Dealership Rating
Employee Rating

Great service. Jonathan even knocked out a small recall for me got me back on the road quickly More

by Tcarter157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

October 04, 2024

Dealership Rating
Employee Rating

Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. More

by MARIASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

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Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with Jonathan and Matthew. We're glad to hear they delivered such a great experience! Eric Diaz General Manager 860-829-3787

October 03, 2024

Dealership Rating
Employee Rating

Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. More

by Alvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

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Oct 04, 2024

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

October 03, 2024

Dealership Rating
Employee Rating

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted More

by robroy58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis, Matthew Roy

Report | Print
Oct 04, 2024

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

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