Jon DePaula

GREAT SERVICE ALL AROUND! From Josh H. To the Service and Parts Departments. Great Team! From Josh H. To the Service and Parts Departments. Great Team! More

by rdelsign Verified Customer Verified Customer

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Had our vehicle for 8 weeks for a transmission. Everytime we called there guy chance kept just saying they were working on it but not giving anymore information, until I had to be slightly abrasive Everytime we called there guy chance kept just saying they were working on it but not giving anymore information, until I had to be slightly abrasive to get answers. That’s when they told me they still can’t get the gears to work ect. After another week they said they wanted to keep it an extra day and a half to detail our vehicle to try and make up for there horrible customer service and behavior. When we got the call to come get it the next day around noon, the whole inside was still dirty the dash was wiped with a shop rag. I swiped my hand across it and my hand was covered in oil. All they really did was freeze up our floor mats. I went over to show them and they just said yes we can see it’s not done right and again we’re sorry just bring it back another time. How many times do you have to give a place of business. A supposedly professional business but they gave you all such a bad name. I’m sorry to have to say this I just don’t want another family of 6 kids to be stranded without any vehicle for 2 months. If you have any questions my name is Philip Paradis and feel free to call 4132377029. More

by philip.paradis Verified Customer Verified Customer

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Great sales dept Jay and Harmon were great I would definitely recommend your dealership to anyone definitely recommend your dealership to anyone More

by jimzaloga Verified Customer Verified Customer

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Absolutely the best vehicle buying experience I've ever had!!! Nick was very personable, very easy to talk with. He was also extremely helpful in helping place my purchase order of my 2024 Ford Ranger XLT. had!!! Nick was very personable, very easy to talk with. He was also extremely helpful in helping place my purchase order of my 2024 Ford Ranger XLT. More

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Excellent service, they explained everything very detailed and it’s never confusing about what they explain to you. Jayson runs a tight ship, but everybody there does a nice job welcoming customers. detailed and it’s never confusing about what they explain to you. Jayson runs a tight ship, but everybody there does a nice job welcoming customers. More

by ANTONORI2002 Verified Customer Verified Customer

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The shop lead rushed and just didn't do the job well. Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of cool Literally wrong grill put on. Wrong color bumper, left broken panels unrepaired, did not fix damage scratches, and now there's some new smell of coolant every time best goes on due to a spill or piercing created while in there. Oh...and when these were addressed he had the audacity to say I was nitpicking...the wrong replacement grill? Totally different style...Wrong color bumper...panels still broke and not fixed...scratches not repaired. Unfortunately the shop lead was the issue not the nitpicking More

by MSDONAHUE1 Verified Customer Verified Customer

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All the people involved in my new truck purchase were very professional and treated me very well. very professional and treated me very well. More

by louiei1 Verified Customer Verified Customer

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I came in for the 9 th time with same brake problem. Time they refused to take care of the brake problem which I have had from day one. They blame Ford parts as the problem and that they did not see a p Time they refused to take care of the brake problem which I have had from day one. They blame Ford parts as the problem and that they did not see a problem. It is the same noise from front driver side brake. They refused to take care of the problem. I have been there 9 times for same problem it keeps returning. They tried to blame it on driver but this problem was there from day one and continues. They were dismissive . I will also contact Ford with their responce and lack of attention. Service dept is poor. The sale just as poor for selling a vehicle with this problem. More

by lanktreefrank Verified Customer Verified Customer

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This is our 3rd car with Depaula Ford , this branch has be great representation of A+ businesss practices be great representation of A+ businesss practices More

by eddy.oshea Verified Customer Verified Customer

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Every staff member was extremely helpful and made the whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the fu whole process very fast, even with a few technical hiccups that were immediately rectified. Very happy with my purchase and will come again in the future More

by glennstrawbridge Verified Customer Verified Customer

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