Joel Casper

I arrived at my appointed time and was immediately greeted. My SA Joel took good care of me from the onset. I did not wait that long for my service to be completed. Joel was pleasant and accommodating greeted. My SA Joel took good care of me from the onset. I did not wait that long for my service to be completed. Joel was pleasant and accommodating. More

Helpful 0

Report | Print

I have an older Toyota that I bought elsewhere and they have treated me like I have purchased many cars from them have treated me like I have purchased many cars from them More

Helpful 0

Report | Print

Service was performed ahead of what was estimated. My advisor (Bailey Coleman) was excellent. She met me promptly and told me exactly what was required for my scheduled service. She arranged for the s My advisor (Bailey Coleman) was excellent. She met me promptly and told me exactly what was required for my scheduled service. She arranged for the shuttle to take me home from the dealership and to pick me up when the work was completed. Pat Lobb Service Department exceeded my expectations. More

Helpful 0

Report | Print

I wanted to take a moment to express my appreciation for the excellent service I've consistently received from Patt Lob Toyota. Joel Casper, in particular, has been a standout in terms of customer service. the excellent service I've consistently received from Patt Lob Toyota. Joel Casper, in particular, has been a standout in terms of customer service. He is always very helpful, keeps me informed about the service being performed, and provides estimated time frames and relevant details. His dedication to taking care of customers truly sets him apart, and I feel valued as a customer because of his efforts. I wanted to acknowledge his exceptional work and express my gratitude for the positive experiences I've had at Patt Lob Toyota. More

Helpful 0

Report | Print

I brought my highlighter for service and Hisar did an amazing job . It’s was quick and easy.and he will give you an update with your car which other dealership service doesn’t do. What a great experience amazing job . It’s was quick and easy.and he will give you an update with your car which other dealership service doesn’t do. What a great experience and definitely I will tell my friends to try also this dealership for service and ask for Hasir. When you pay at the cashier, Ms. Melanie will help you with smile and very professional. More

Helpful 0

Report | Print

Joel is absolutely amazing! Every time I deal with him he has the best customer service and exudes professionalism! Highly recommend!!! Every time I deal with him he has the best customer service and exudes professionalism! Highly recommend!!! More

Helpful 0

Report | Print

We were very happy with Duane. He answered all of our questions and explained the features of the vehicle. He was super sweet and even cleaned out my car and had everything moved He answered all of our questions and explained the features of the vehicle. He was super sweet and even cleaned out my car and had everything moved over to our new 4 runner while we were with the finance guy. On a different day a couple of months back we came in and only did a test drive. Duane was the one that greeted us. While we were on our test drive he got a call that someone was asking for him. When we pulled back in the lot, instead of saying ok guys have a nice day. He showed us some of the other 4 Runners and told us about the differences of the other vehicles. I was blown away by that because we weren’t buying a vehicle and didn’t know when we would be getting one. But what I do know is I never forgot how he treated us and I didn’t forget his name. When my husband called and said hey we can lease one, I was so happy. He said do you remember the guy we saw and I was like I sure do. He is literally one of the best sales guys we have had in a very very long time. I would definitely come back and buy another vehicle and would be looking for Duane again. Thank you so much! And also I do want to say we loved our Salvadoran finance guy as well! He was great too! lol! More

Helpful 0

Report | Print

Great customer service and fast delivery and only took about 44 minutes and the service very friendly about 44 minutes and the service very friendly More

Helpful 0

Report | Print

The service rep was extremely helpful and courteous . the service work was completed very quick and very professional. It was definitely worth the 25 mile drive to McKinney. the service work was completed very quick and very professional. It was definitely worth the 25 mile drive to McKinney. More

Helpful 0

Report | Print

Courteous, professional, anticipates questions, and provides guidance/recomendations, and efficient. I have always received the best care with Pat Loub Toyota! provides guidance/recomendations, and efficient. I have always received the best care with Pat Loub Toyota! More

Helpful 0

Report | Print