Jason Ells

Everything as perfect from the moment I brought the car in for maintenance. Jason explained what had to be done and service was fast and done in a timely basis. in for maintenance. Jason explained what had to be done and service was fast and done in a timely basis. More

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Took in for recall, wasn't ready when they called me & wanted to charge us. wanted to charge us. More

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Took car in for oil change and transmission flush and car was ready at time given. was ready at time given. More

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Good service and friendly advisors excellent timing and no waiting time job done asap parts readily available no waiting time job done asap parts readily available More

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Best service provider always on time and best service advisors always ready to assist spare parts are always there no need to order them from elsewhere quick efficient and reasonably priced and also afte advisors always ready to assist spare parts are always there no need to order them from elsewhere quick efficient and reasonably priced and also after service check up if all was good nice place to wait and have a complimentary coffee More

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After waiting for more than 2 hours , I need to visit again on issue with Toyota app not working for my Sienna again on issue with Toyota app not working for my Sienna More

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Adam Hassira, (Service Manager/Shop Foreman), is honest, professional, knowledgeable and approachable! He has a fantastic team that is friendly and provides excellent service. I would not hesitate to recomm professional, knowledgeable and approachable! He has a fantastic team that is friendly and provides excellent service. I would not hesitate to recommend them. More

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Jason Ells was very chill very nice to deal with didn’t get any issues with him and straight forward get any issues with him and straight forward More

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Outstanding commitment to quality work at very competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer competitive prices and achieving on-time results. Whitby Toyota continues to be an extremely impressive dealership.......and I have been a customer of theirs since 1994, 30 years ago. The reason for my long-term loyalty is quite simple: Whitby Toyota is by far the best dealership of any brand of vehicle I have ever known. Don't just take my word for it: drop by the dealership yourself! More

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In early March, the low oil light indicator flickered on and off when I tapped the brakes. So, I bought a litre of oil from Toyota (Whitby) late in the day and took it home and put it in. To my surpris on and off when I tapped the brakes. So, I bought a litre of oil from Toyota (Whitby) late in the day and took it home and put it in. To my surprise, when I then checked the oil afterwards none registered on the dip stick. Concerned I would blow the motor if I drove the car to a dealership, I contacted a mobile mechanic who diagnosed an oil leak from the top caps. He replaced these in my driveway. I decided that having bought 5 L of oil from Toyota that the mechanic might as well change the oil filter as well (environmental as well as cost reasons I didn’t want to change it again when I next brought the car to Toyota) Unfortunately, two mechanics tried to remove the oil filter on site and in the process broke the tool but couldn’t release the filter. The filter had not been ‘seated’ properly and they couldn’t remove it without damaging the housing unit. The car had to be towed to a garage so that the filter and the piece next to the engine block(crank case?) could be replaced. The part (sourced from Toyota) was quoted at $1400.00. So I question why the oil filter wasn’t seated properly, and if it was seized, was it even changed in September? I am a senior and have been bringing my car to Whitby Toyota from Scarborough for 10+ year. My trust in Whitby Toyota has been eroded. I don’t wish to participate in a ‘he said/she said’ debate because I wouldn’t know who to believe. More

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