Jasmine Nowakowski

I had a horrible experience, and have told friends, family, and colleagues to stay away from Ken Ganley Volkswagen in North Olmstead. The sales woman was not prepared to sell a used Kia she was not fam family, and colleagues to stay away from Ken Ganley Volkswagen in North Olmstead. The sales woman was not prepared to sell a used Kia she was not familiar with car and logistics. She and her manager Doug screwed up on paperwork, even when I pointed out on the point of sales was written incorrectly and did not include the $12,000, plus $1000 I was putting down as cash. The kept trying to talk my into financing with them at 7.99, when I found financing for 5.94 with my credit union, which Sonja said couldn't be since she looked it up online. I have great credit and absolutely did get it at that rate! The last time I went to look at the car (third time) I was with my boyfriend and we realized that the cooling seats did not work properly on passenger side and that there also was some type of mud/cement that if scrubbed hard with my nail would come off, there were several places on back. When we asked her about them she said that's what you get buying a used car. I was confused... there's no expectation that the car would be detailed and clean?? Also, no one bothered to clean the pop up shade on the moonroof that was covered in cotton. Absolutely no sense of any kind of detail to make it look new. I was the one to ask about extended warreny and tire protection etc, these are plans I believe in and usually purchase with a car. I asked Sonja, Doug, and Loius for brochures on the warranty plans. None could be found, and also Loius never explained the different warranties and deductibles offered. I didn't even catch that until another finance guy from Hyundai was going over paper work! Why would I choose a $250 on a warranty that if I paid less than $400 more, there was 0 deductible. Make that make sense! I feel that they thought I was a dumb women and they could treat me any old way. I'm an educated teacher with a masters who is by no means dumb or who enjoys people who underestimates her intelligence. There are SO MANY things I was unhappy with, but that would be a small book to include it all. But one last screw up, Loius and Sonja did paper work that never included my $1000 down to hold the car. I was offered back to my debit, but I wanted that included to lower my monthly payment, but was told it was too late. So much more... so again I advise everyone to stay away from this specific location. I can only hope that other Ken Ganleys have much more caring and honest workers! More

by DEBJUST4FUN Verified Customer Verified Customer

Report | Print

Excellent sales and service! Sales staff is very helpful and service is excellent! Jasmine and Chris are awesome! Sales staff is very helpful and service is excellent! Jasmine and Chris are awesome! More

Report | Print

Has taken 2 months to get the dents in my car repaired. Manager told me to take to body shop, body shop referred me to dent guy. I purchased the Deluxe dent package with my lease. Of course they don’t want Manager told me to take to body shop, body shop referred me to dent guy. I purchased the Deluxe dent package with my lease. Of course they don’t want to fix anything More

by MOLLY.HART Verified Customer Verified Customer

Report | Print

Great staff all around. Steve Warshowsky has been there for nearly 30 years and has a talent for hiring great people. Sales and service are great. Steve Warshowsky has been there for nearly 30 years and has a talent for hiring great people. Sales and service are great. More

Report | Print

Jasmine in the service department is very helpful, friendly, and informative. I tend to dread and always drag my feet when having to take my wife’s VW Tiguan ‘21 in for any kind of service (even routi friendly, and informative. I tend to dread and always drag my feet when having to take my wife’s VW Tiguan ‘21 in for any kind of service (even routine oil changes) but my most recent, and now by far the best, experience here was excellent! More

Report | Print

Excellent sales team that went above and beyond for us. Absolutely no pressure and no gimmicks when we sat down to purchase. Overall this was the best car sale experience we have had ever! Absolutely no pressure and no gimmicks when we sat down to purchase. Overall this was the best car sale experience we have had ever! More

by formannsmark Verified Customer Verified Customer

Report | Print

This dealership is amazing! I’ll definitely be returning again. Thanks for the great service! I’ll definitely be returning again. Thanks for the great service! More

Report | Print

The staff are polite and helpful, they complete repairs in a timely fashion and are very informative. in a timely fashion and are very informative. More

Report | Print

I have been to a few other VW Dealers for service and the experiences and results were not good. Ganley does a great job, the employees are friendly, and even though there have been some tricky issues in the experiences and results were not good. Ganley does a great job, the employees are friendly, and even though there have been some tricky issues in the past, they have listened, heard, and taken care of them. I really cannot say enough good things about my own, and my wife's experiences with Ganleys VW Service Department. More

Report | Print

Great company to do business with. Jasmine in the Service department is very friendly and helpful. Jasmine in the Service department is very friendly and helpful. More

Report | Print