Jacob Calvert

Brought my car in for a recall. When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she When i picked up the car, the door handle was broke. They refused to take responsibility for it. I asked to talk to service manager and was told she was not in, i would receive a call later. The next minute i had my wife call and she was immediately put on phone with service manager. They are liars and completetely unprofessional. More

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Had our 2022 EV6 in for a recall on the ICCU a couple months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four months ago. While it was in for the recall they tried several times to upsell unnecessary work to me; and had me wait in the waiting room for four hours instead of saying it would be in the shop long enough for me to go home and wait for a call. Two days ago the ICCU failed and I had to have it towed in. This is the same part they were supposed to look at and repair when it was in for the recall notice. The part is not in for at least 3 days, and they refuse to offer a loaner vehicle while they wait for the part and to repair it because the part is "not on backorder". The plus side is at least we didn't buy this $60,000 lemon from them directly, and now know we never want to deal with these crooks when we buy our next vehicle. To add to it, the complimentary "wash and vacuum" they do after a service is just a rinse with a hose and a 2 second vacuum on the drivers side floor. More

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I had a break controller installed on my Kia Sorento. everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid t everyone I dealt with was friendly however when it came time to pay the bill it was over a hundred higher for labour then originally quoted. I paid the bill. However when I had a heavy duty mechanic friend check the job they were very concerned about what they saw. they took a few photos, heat shrink wraps not shrunk, quick connects, lack of taping the tubing. When I replied to the dealership customer service email I’d received, with my concerns about the quality of service and over charges I received no response. After a weekend and 3 business days I still had no response I forwarded the email to the GM at which point a service manager replied apologizing for the fact he’d been too busy to even acknowledge he’d received the first email but was taking my concerns seriously and looking into it. A week after sending my original concerns I received a reply admitting I’d been over charged and offering to refund $60 plus tax but defending the job that had been done. Stating everything had been done according to procedure and Kia standards. that he disagreed with my friends opinion. I wont be taking my car back for any future services, everyone I show the photos to agree the job was not done well that moisture will get in and I’ll have shorts and lights / breaks that stop working. I’ve included the photos of the work that is apparently done to KIA standard so you can decide who you agree with. More

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Fast friendly & efficient. Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb Always go the extra mile. Always greeted with a smile in the service department. Michelle is the bomb More

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Store is always on time an staff very knowledgeable and kind. Love my Kia Soul. Michelle is tops! kind. Love my Kia Soul. Michelle is tops! More

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Really friendly people! Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many peop Sales, parts and service were all there for me when I need it it. Big thanks to Ted Boyd and Elliott James, Ben and Cam too! Thank You! Too many people to say are great :) More

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Horrible experience at this dealership Had to bring in the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. the car 5 times as they kept forgetting to put gaskets back on, the fuel cap back on, the air intake tube back on after service. More

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I find the team very trustworthy and honest. Always open to communication and understanding where the client is coming from. Thank you to Jacob for going above and beyond to give me a great expe Always open to communication and understanding where the client is coming from. Thank you to Jacob for going above and beyond to give me a great experience after I purchased my first vehicle! More

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Great work to everyone in service after my new purchase they figured out all the problems… Great work to sales for being so GREAT and understanding!!! The music was amazing and now I stop in to visit wee they figured out all the problems… Great work to sales for being so GREAT and understanding!!! The music was amazing and now I stop in to visit weekly and I’m thinking about changing my career. More

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Hi Dave,Just wanted to share our experience with you Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville wh Hi Dave, Just wanted to share our experience with you over the last week. Last Friday, Susan and I were driving back from Comox to Parksville when our engine light came on. I said to Susan I would call Kia when we got home. As we approached Bowser, I got messages for Check Automatous Braking, Check Smart Cruise Control and 4 warning lights came on. We stopped at the Nile Creek beach access and turned the car off. I phoned the service department at 1:30PM. They said they could get me in at 3:25PM. When we pulled out of onto the old highway and went about 1/2 KM, a message “Turn off the engine” came on. I pulled over and restarted the car. It took Riley the better part of an hour to diagnose the problem as a faulty crankshaft sensor. Michelle advised me of the issue and said the car was OK to drive but if all the warnings lights started to flash, have the car towed in. She ordered a part and it would be 4-6 weeks before it arrived. The ride home was very rough and jerky and I had no power to go up the hill outside of Nanoose and the car slowed to 60kph with the petal to the metal. We didn’t go anywhere over the weekend until this past Wednesday when we had to go to Nanaimo. On the way, a message “Turn off the Engine” and “Check hybrid system” came on. After a restart we continued to Nanaimo and back home. Yesterday (Thursday) Susan was running errands around Parksville and twice had to restart the engine in the space of 1/2 KM. It unnerved her completely. When she got home I called Michelle and informed her the car was not drivable. She said to call roadside assistance and have the car towed in. I asked for a courtesy vehicle. She said she needed to see if one was available and would get back to me. Yes a vehicle was available. I made arrangements to get the car towed in and said I would be by today (Friday) around 1-ish to pick up the courtesy car. At 12:45 just before I left home, I got a call from Jacob to tell me that our car was ready to go. I was stunned. I had my neighbour drive me in. It turns out it was the camshaft sensor and not the crankshaft sensor. They snagged one from a 2022 model on the lot and installed it our our 2019. The car was washed and vacuumed and fully charged up. The ride home - wow - hadn’t had that sort of get up and go in several months. Anyway I just wanted to let you know that Susan and I were very pleased with how your team handled the whole experience and I want to express our gratitude and thanks to Michelle, MacKenzie, Jacob, Steve, Jeff and Riley for going above and beyond. I am sure others of your team had a hand in this and also express our thanks to them as well. More

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