Jackie Vera

Very disappointing and unprofessional experience, made worse by prior history with this dealership. We came in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we c worse by prior history with this dealership. We came in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first right of refusal • no respect for the customer’s time We asked to speak with the sales manager, expecting a professional explanation. Unfortunately, the interaction with management was equally poor. The manager was dismissive, rude, and lacked basic empathy or listening skills. Rather than acknowledging the situation, the response felt defensive and indifferent. What makes this even more frustrating is that we are existing customers. We previously purchased a Toyota RAV4 Hybrid Limited from this dealership. Since then, servicing the vehicle has been a constant struggle. Getting a service appointment is consistently difficult, communication feels automated and impersonal, and overall it feels like dealing with robots rather than people who care about their customers. Between the sales experience and the ongoing service issues, this dealership has completely eroded our trust. The lack of accountability, empathy, and basic customer care has honestly made us reconsider the brand altogether — we no longer want to own a Toyota because of this experience. If a vehicle is already sold or under active negotiation, it should not be used to draw customers in. Combined with the poor after-sales service, this dealership clearly does not value long-term relationships or customer respect. There are many dealerships that sell the same vehicles. This is not one we would recommend. More

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Very disappointing and unprofessional experience from start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first right of refusal • no consideration for the customer’s time When we raised our concerns, we asked to speak with the sales manager, expecting at least a professional explanation. Unfortunately, the interaction with management was equally disappointing. The manager was dismissive, rude, and showed a complete lack of empathy or listening skills. Rather than acknowledging the situation or taking responsibility, the tone was defensive and indifferent. If a vehicle is already sold or under active negotiation, it should not be presented to customers or used to draw them in. At best, this reflects poor internal communication. At worst, it feels like a deliberate pressure tactic. Between the lack of transparency and the manager’s attitude, this dealership demonstrated zero respect for customers. We left with no trust and would not recommend this dealership to anyone — especially those shopping for high-demand vehicles like hybrids. There are plenty of places to buy cars. This is not one that values professionalism or basic courtesy. More

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Shawn was very helpful and responded quickly to emails. Gave us options that were more about what we needed than just making a sale. Contacted us immediately when a vehicle became available which resulted Gave us options that were more about what we needed than just making a sale. Contacted us immediately when a vehicle became available which resulted in us getting the vehicle we wanted sooner than expected. Thank you!! This is the third vehicle we have purchased from Toyotatown. More

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If not for Geordie I am not sure I would recommend, he made the experience. I don’t think there was anything that was notable otherwise. I was kinda disappointed that no Owner or Manger thanked me f made the experience. I don’t think there was anything that was notable otherwise. I was kinda disappointed that no Owner or Manger thanked me for the purchase. I cannot stress enough how great Geordie, I was referred to him after not having what I thought was a great experience by another sales person that didn’t seem overly interested in getting me the information I wanted on a 4Runner last year. Once I met Geordie I felt like I was in great hands. More

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Amazing experience with Daniel & Janine Always happy to come back to Toyota Town Daniel is very knowledgeable and professional who explained everything to us since we book the car until now when we neede come back to Toyota Town Daniel is very knowledgeable and professional who explained everything to us since we book the car until now when we needed a second & third delivery to be more familiar with the new technology Thank you Toyota Town for have a great employee More

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Great customer service all around! Every step of the way was very well handled with great care taken. Every step of the way was very well handled with great care taken. More

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My wife and I just picked up our 2025 Rav 4 from ToyotaTown in London, Ontario and I cannot say enough good things about this dealership - especially Jackie Vera, Shawn Longworth and Hillary Bevan- ToyotaTown in London, Ontario and I cannot say enough good things about this dealership - especially Jackie Vera, Shawn Longworth and Hillary Bevan- I have bought a number of cars from ToyotaTown and on each and every purchase I have been treated extremely fairly and always leave with a feeling that I got a great deal and as hokey as this sounds - my wife and I really feel like we are part of a Toyota family. Thanks again - Jack Huber More

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Shawn Longworth and Toyota Town team did a wondaful job for me. Shawn went above and beyond making sure I got the best deal on my purchase. He was very helpful with everything including dealing with my ins for me. Shawn went above and beyond making sure I got the best deal on my purchase. He was very helpful with everything including dealing with my insurance company. I would recommend Shawn and Toyota town dealer for your next purchase. More

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Excellent service and great communication during the whole process. Will definitely be going back in the future. whole process. Will definitely be going back in the future. More

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Valentine provided me with the best customer service and I will applaud his dedication to customer satisfaction I will applaud his dedication to customer satisfaction More

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