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Jack Felts
Jack Felts at Niello Volkswagen

Jack Felts

Acquisition Specialist

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

4.9
13 Reviews
4.9

13 Reviews

Write a Review

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

English English

13 Reviews of Jack Felts

June 18, 2024

Dealership Rating
Employee Rating

Great costumer service. We are very happy with all your help & we had a very good experience More

by ISAMAR_LEON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Carlos Alvarenga

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Jun 18, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

June 06, 2024

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Employee Rating

No pushy salesman, the whole process was seamless and very easy. Purchasing a new vehicle has never been easier! More

by YOBOONE
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Michael Ellis, Brandon Balassi

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Jun 06, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

April 05, 2024

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Wonderful service, Jose was very informative and took his time with us as we looked at the ID.4. More

by FARRELL850
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Carlos Alvarenga, Alexander Hurlimann

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Apr 06, 2024

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Jose, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com (916) 359-9927

March 16, 2024

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It was a good experience, people knew what they were doing, professional, courteous. I would recommend Niello to a friend. Only draw back was the amount of time it took. More

by JPBLUES1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Ellis

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Mar 17, 2024

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com (916) 359-9927

March 03, 2024

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Jack was GREAT! Friendly, patient, Informative, an all around good guy. Great hire, well done Niello, More

by JJNORMAN71
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Alexander Hurlimann

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Mar 03, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com (916) 359-9927

February 04, 2024

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It was great experience. As always a long wait to do the paperwork but other then that it was good. More

by KRYSTALHELZER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Ellis

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Feb 05, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

February 01, 2024

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Experience was great, no pressure, to the point. Jack wasnour sales man. He was pretty knowledgeable about the product and was very helpfull More

by Andrew
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Recommend Dealer
Yes
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Feb 01, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out, Andrew. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 04, 2024

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Employee Rating

I’ve lived in Sacramento for more than 50 years and Niello has been here longer. Always known to be an honest and reputable dealer. Because of this I chose them to purchase a pre owned car. I have been More

by RON1936
Recommend Dealer
Yes

Other Employees Tagged: Stephen Richardson, Brandon Balassi

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Jan 04, 2024

Niello Volkswagen responded

Ron, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 31, 2023

Dealership Rating
Employee Rating

Jack and Alex were excellent! Incredibly responsive and transparent with my question. Very personable, professional, and upfront with options and costs. Not what you think of a “t More

by AMANDAFONT
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Alexander Hurlimann

Helpful
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Jan 01, 2024

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

December 28, 2023

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Employee Rating

Good follow up and service . . Logan politely kept sticking with me over 6 months . Great experience when I actually purchased the car More

by GALHADY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Koss, Michael Ellis , Sergio

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Dec 28, 2023

Niello Volkswagen responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. We will pass along your kind words to Logan! Thank you for choosing Niello Volkswagen! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

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