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349 Reviews of JC Cooper
Verified Customer
September 18, 2024
My whole life I’ve been taught to not go to the dealership for oil changes or any car maintenance. Toyota always gives me a fair price and treats me with respect. Highly recommend. dealership for oil changes or any car maintenance. Toyota always gives me a fair price and treats me with respect. Highly recommend. More
by hellokarenklaus
September 16, 2024
I have been very pleased with the service at Cobb County Toyota who I have dealt with exclusively (For my Toyotas), since 1989, in the past, including the service provided by Mr. Cooper. This last experien Toyota who I have dealt with exclusively (For my Toyotas), since 1989, in the past, including the service provided by Mr. Cooper. This last experience was a disappointment, and a negative impact to my opinion of Cobb County Toyota's service. The time I waited to have tires mounted (Four hours), the fact that I had asked for five tires, yet only four were available at my scheduled appointment, the not being told what was happening, or not being notified (As I was told I would be!), when the fifth tire was available, all contributed to my attitude. More
by TOPPER
September 13, 2024
I’ve had this SUV for two years and 35k miles now. I took it for service at 10k and complained about rear hatch struts jumping when opening. And took in again yesterday at 35k miles for same thing. Ea I took it for service at 10k and complained about rear hatch struts jumping when opening. And took in again yesterday at 35k miles for same thing. Each time they say they can’t duplicate even though the service man checking me in saw it. Each time I leave it starts again next day. I think they just wipe oil on it so they can say it won’t duplicate. As my warranty is just about to expire I told the rep that I want it on record again that it’s making noise and don’t want them to tell me after warranty expires I need to buy new struts. He just looked at me and said I must have hit it with something. He wouldn’t acknowledge and put on record basically saying here’s your keys. Very frustrating they can’t just fix the problem instead of masking it. And yes it’s making the noise and jumping today, one day after I left service. More
by LARRY.HIEBER
August 29, 2024
I received excellent customer service from JC Cooper. He was very professional, helpful, and knowledgeable while my car got serviced swiftly. It's no wonder so many were asking to be assisted by him by n He was very professional, helpful, and knowledgeable while my car got serviced swiftly. It's no wonder so many were asking to be assisted by him by name that morning. Hats off to the car maintenance folks as well for the good and quick service. More
by A. P.
August 28, 2024
Long wait and the tech adjusted my seat. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. It also took them 5 hours to do something they said would take an hour. We had to come back the next day. Huge hassle. More
by JBENEDICT618
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, Carlos Ortega , Costas Hernandez , Simon Chan, Jeff Silvers, Bob Nascimento
