![Isabella Sanchez at Bomnin Chevrolet Manassas](http://cdn-user.dealerrater.com/images/employee-placeholder.jpg)
80 Reviews
Write a Review80 Reviews of Isabella Sanchez
May 28, 2024
Can there be a negative star? Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night befor Appointment was made 5/21 for 5/28 service at 7:00 am. I was told this was a same day service appointment. Vehicle was dropped off the night before so was ready for the appointment. I did not receive ANY calls during the day. At 11:45 I called for an update and was told they would check in and call me back. 1.5 hours later I had not heard back so I called again. Was told the vehicle was in the shop, had been there since mid morning and would call back later in the afternoon with an update. At 5:00 I still had not heard and called for an update. After being on hold for 15 minutes I was told the vehicle was still not done and they would call back with an estimate of how long until it was ready. At 6:00 I went to the shop and was told they couldn’t find any information on the vehicle. After TWENTY minutes it was determined there were parts missing and the service had not been completed. Nothing. 4 scheduled items, nothing done after I had been told it was being worked on since “mid morning”. Things happen I get it but there was NO communication through the day. Even when I called there was never a true update or indication this was not going to be done same day. I’m still curious if I hadn’t called or showed up how long it would have taken for them to call me about my vehicle. Wasted an entire day for nothing to be done. Take away here I was lied to all day and had no communication regarding my vehicle. Will never go back. Also I wish this was a one of occasion, but last week when the vehicle was there the first time it was a similar experience. I had no communication either during that visit. I figured that was a one off bad day and decided to go back but clearly that was my biggest mistake was deciding to go back today. More
Other Employees Tagged: Yanuel Rosell, Riley Sinclaire
May 08, 2024
Had a longstanding Tahoe appt for Apr 17 2024 at 10:15. Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Pa Showed up at 10:00. Reiterated to the service staff that I would be waiting, since it only needed a free oil change, due to the Platinum Service Package that I purchased when I bought the new 2020 Tahoe from Bomnin in 2020. It wasn’t touched until 11:30, and only after I complained to Giovannie, the service tech. It finally came out of the garage after the oil change at 12:15 and just sat there with no one coming to the waiting room to tell me whether it was finished and ready for pickup. Only when I headed to the service office at 1230 did Abel (another service tech) intercept me and apologize for the inconvenience. I reminded him this exact thing happened last Fall with the same vehicle and I was assured that it would never happen again. So, in summary, I’ve bought 2 expensive vehicles from Bomnin in 2020 and 2021, purchased the pricey Platinum service package for the Tahoe, made an appt weeks in advance, showed up a few minutes early to help their schedule, told them I would be waiting, and they don’t touch the vehicle for an hour and a half!? And this was the second time this happened with the same vehicle within a year! My 2017 Vette was in the day before at the same time with zero issues and timely service, so I know they can do the right thing. Why pretend to have preferred customers, if this is the treatment they get? Why so much trouble with a Tahoe with 19K miles on it, as it’s like new?! Once the Platinum Package expires, I plan to go elsewhere for Tahoe maintenance. More
Other Employees Tagged: Samuel Sanchez, Navid Ahsan
April 20, 2024
Everyone was very nice and friendly I had a polite and nice salesman. No one was pushy. I love my car. nice salesman. No one was pushy. I love my car. More
Other Employees Tagged: Victor Grijalva , Roger my salesman, five stars.
February 10, 2024
Very happy with purchase. Great service. Price was right on. I would return to the dealership. Great service. Price was right on. I would return to the dealership. More
Other Employees Tagged: Ahmed Assaad, Samuel Sanchez, LEIGHTON HARDWARE, Yanuel Rosell, Riley Sinclaire
November 02, 2023
I have attempted to contact this dealership multiple times and ask for the Sales Manager each time. I am told the manager is not available and I receive a call back from the salesman, Aladdin. I express times and ask for the Sales Manager each time. I am told the manager is not available and I receive a call back from the salesman, Aladdin. I expressed my concerns with Aladdin the vehicle issues during the buying process. I was told that I would receive a 4,000 mile / 4 month warranty. I also purchased the $7,500 extended warranty. I have yet to receive any information regarding the warranty I purchased nor the 4k/4 month warranty. I was also never contacted after my purchase to check in on the vehicles performance. I am having transmission in addition to technology issues. AVOID BOMNIN CHEVROLET MANASSAS! More
Other Employees Tagged: Farooq Mohammad, Samuel Sanchez, Aladdin Faruque, Yanuel Rosell, Riley Sinclaire
October 04, 2023
Was particularly pleased with staff services provided by. Mr.'s. Aladdin, Jonathan and manager also... unable to remember name but he was needed and was effective. Only downer...three hours far too long for Mr.'s. Aladdin, Jonathan and manager also... unable to remember name but he was needed and was effective. Only downer...three hours far too long for process. Otherwise very positive. More
Other Employees Tagged: Aladdin Faruque
August 09, 2023
This is the best experience I have ever had working with a dealership from the sales person to the finance officer. No pressure to buy, everyone was very polite and respectful, answered all my questions, s a dealership from the sales person to the finance officer. No pressure to buy, everyone was very polite and respectful, answered all my questions, showed and explained the vehicle and its operation. I’ll definitely tell my friends and family members about purchasing a vehicle from this dealership. More
Other Employees Tagged: Samuel Sanchez, LEIGHTON HARDWARE, Yanuel Rosell, Riley Sinclaire
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