I'Shunique Hamilton

Mazda of Roswell responded

Thank you for sharing. After reviewing your account I think this is one of our success stories. Every client is assigned a business development rep, a product specialist and as needed you communicate directly with your sales manager when you have pricing questions. And to make sure everything went well during your purchase and you transition well to service our Brand Ambassador follows up afterwards. It looks like you tagged some people that do not reflect in your communications records in our CRM. We will meet with them to ensure they are communicating appropriately and to see why they were tagged in during your purchase. We work really hard to improve our process consistently to make sure our clients are taken care of but also its a smooth and efficient process. We hope your input makes a positive impact.