Greg Guzman | Page 11

We had been to two other dealerships before we came to the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the bui the Mercedes London dealership. We had not eliminated any of the other choices at that time. We were pleased with the care regarding Covid in the building and how the people inside were being attentive to the need to keep safe. We met with Warren and immediately his interest and attentiveness to our search were obvious. He showed us the vehicle (GLC 300) and explained features with clarity and knowledge without being "pushing" for decisions. We appreciated his patience when we explained and asked a lot of questions and details on what we wanted and looked for vehicles that would suit our needs. Never did we feel rushed or forced into a decision . His care in explaining things was excellent and when we told him that we were looking at another choice mainly for cost , he was able to address this as well with asking his manager about it. It takes a special person to get the balance between actually selling the vehicle and working with a buyer to purchase the right vehicle. Warren has these attributes and being a young person, he must have had these traits before now. We appreciated that. He really went beyond the usual ways to help make the experience good and successful for the dealership, for us and hopefully for himself too. The communication with all the parties was excellent from Warren, Katrina, Mike and Greg. It was easily accomplished during the issues that Covid has made challenging. When it came to explaining the features, he did it carefully and with excellence teaching the less than technical new owners. We made the decision on the suv because of the features on the vehicle, the quality of the relaxing experience , the organization at the dealership and the consideration shown to us especially by Warren and the team there. We are happy to have chosen the GLC300 More

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We greatly appreciated the opportunity to purchase a second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehic second Mercedes from Charbel. He is extremely knowledgeable about the automobile and is very helpful and patient when outlining facts about the vehicle and dealing with customers such as ourselves. Once again, thank you for a very pleasant vehicle purchasing experience. Darrell and Joan dennis More

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Mike Robinson he is amazing sales consultant , he is friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . friendly, patient and explains everything and gives all required information . All paperwork and getting the car finished in one day . More

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Mike is one of the easiest people to work with but most of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehi of all is respectful and loyal to his word. He will be honest throughout your experience and will do everything in his power to put you into the vehicle you want. It’s my second purchase from Mike and strongly recommend him to anyone considering a new or used vehicle. All of the staff members at MB London were also great. More

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2020 GLC purchase experience: Dealership’s excellent 2020 GLC purchase experience: Dealership’s excellent staff and service is one of the main reasons I returned to MB for a new SUV. The competition di 2020 GLC purchase experience: Dealership’s excellent staff and service is one of the main reasons I returned to MB for a new SUV. The competition didn’t even come close. My sales consultant, Mike Robinson, was patient, listened, knowledgeable and was always willing to meet my requests. Mike Maric, who I know from my previous MB was equally invaluable in my decision to buy a MB. A new car is an expensive undertaking but I totally trusted Mike and Mike to have my needs in mind throughout the purchase decision. Excellent. More

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I recently traded in my 2013 Mercedes GLK for a 2018 GLE 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new vehicles in the past, all domestic, and this was hands down best experience. No games, very professional and organized and delivered as promise with a few extras I didn't expect. Would recommend 100% More

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