Graham Townsend | Page 27

Excellent Customer Service Amazing experience like always Martin Menzies goes above and beyond for his customers. Everyone that we dealt with at the dealership where very fri Amazing experience like always Martin Menzies goes above and beyond for his customers. Everyone that we dealt with at the dealership where very friendly and knowledgeable. Great experience as always. More

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Amazing Sales Rep Graham Townsend This is our 3rd vehicle that we bought from Graham at Erinwood Ford and the service gets better every time. If your looking for an honest, trustworthy This is our 3rd vehicle that we bought from Graham at Erinwood Ford and the service gets better every time. If your looking for an honest, trustworthy sales rep who is going to go above and beyond to make sure “YOU” the customer is satisfied when you drive off of their lot with your brand new vehicle then he will be that guy. Thank you Graham for always taking care of us ?? More

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Great service I have dealt with Graham Townsend over the years and I have always received the upmost best service. He goes above and beyond what any other sales pe I have dealt with Graham Townsend over the years and I have always received the upmost best service. He goes above and beyond what any other sales person ever would. He goes out of his way to make sure that you are extremely happy with your vehicle and I would never go to another sales person. I also appreciate the extra time He takes to explain everything the vehicle has to offer, he never rushes even though I repeatedly have to go through things with him because I am anti-computer. More

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Great experience! Had a great time dealing with Graham and Martin. They were Top of the line just like the cars. We will be back again. Thanks Had a great time dealing with Graham and Martin. They were Top of the line just like the cars. We will be back again. Thanks More

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Impeccable Customer Service! I’ve been a dedicated Ford customer for over 25 years and this time around was the best experience ever! Thank you Graham and Victor for your flawles I’ve been a dedicated Ford customer for over 25 years and this time around was the best experience ever! Thank you Graham and Victor for your flawless service and genuine dedication to make sure all my questions were answered and concerns reassured. Will definitely recommend my family and friends! Value and Customer Service A++! More

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Martin Sold Me My New 2018 F-150! Martin walked me through the entire process of buying my new truck - from available options, accessories, warranty, and worked out a leasing payment t Martin walked me through the entire process of buying my new truck - from available options, accessories, warranty, and worked out a leasing payment that kept me in line with my last lease. Working with Martin is awesome - you are not only a customer... you quickly become a friend. Thanks for getting me in my new truck, Martin! More

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Always professional, courteous and knowledgable The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my first time in a Canadian car dealership and I appreciated that he took the time to explain everything to me. During the 4 years of my lease, I regularly took the car in for servicing at Ford and the service was always professional and efficient. When my first lease ended Addy Seth was the sales rep who took me through the process of leasing a new vehicle and it was a pleasure to deal with him. Again, the service was excellent - patient and helpful in explaining all the options and always available to answer any questions. I chose to stay with Ford for another lease because overall I have had a very positive experience with them as a dealership. More

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Fantastic first time Ford and first time truck purchase Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we hav Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we have any questions or concerns. We would recommend both the dealership and our sales rep (Graham Townsend) wholeheartedly. More

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My experience at Erinwood Ford Several years ago, my wife and I purchased a vehicle from Mr. Graham Townsend, our experience with him was excellent. Two weeks ago I returned with Several years ago, my wife and I purchased a vehicle from Mr. Graham Townsend, our experience with him was excellent. Two weeks ago I returned with my son, we purchase two vehicles from Mr. Robert Ahamad (MR. Graham was MIA). Our experience with Mr. Ahamad was excellent. We test drove two 2018 vehicles, one a Ford Mustang and the second a Ford Escape Titanium of which we purchased both. Mr. Ahamad's was transparent, open and honest with us, he explained the pros and cons of the vehicles with absolutely no pressure on us, this explains why we returned to your dealership. Thankyou Mr. Rob Ahamad for your honesty, this is very rare in the auto sales industry. More

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Deflated Experience purchase of 2018 F150 Lariat. I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, specifically (Joe Ingel), have been FANTASTIC, smooth great experience, treated like family, that will never change. My last truck purchased here was September 2015, Ford F-150 Lariat, I dealt with a fantastic gentleman Mr. John Primo, who for the better part of 15 years, took excellent care of my purchasing needs. Recently, May 30 th /18, I bought another 2018 Ford F-150 Lariat, but felt very deflated after picking up the vehicle. My salesman Mr. Townsend was very difficult to reach, I’d leave messages, would be days before he’d return my calls. I think, in this business, following up is Critical! My truck was factory ordered, I made a change many weeks before the build, and Mr. Townsend said there would be no problem, the rims I asked for were NOT Chrome, but 20” Machined aluminum, with Grey -Painted Pockets, I’m not sure where he got confused, or he failed to add it to the build in time. There were some other issues, I will not elaborate, but going forward I regret that I will not purchase another car or truck from this salesman. I was reluctant to leave a comment, but to be a better dealership, you have to take the good with the bad, hopefully learn from the negative, to make the future experiences in future better. More

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