Goldie Singh | Page 37

The Goldie Standard We found our Acadia online and made arrangements with Goldie for a test drive. When we got there he had the vehicle ready to go and helped us naviga We found our Acadia online and made arrangements with Goldie for a test drive. When we got there he had the vehicle ready to go and helped us navigate traffic during rush hour. Goldie answered every question we had about the vehicle as well as providing us with info that was important but we didn't even think of at the time. At no point did we feel pressured or uncomfortable. Goldie made the experience easy and enjoyable. It was the best vehicle buying experience I have had to date. More

Report | Print

Gmc elevation Exceptional service. Friendly staff. Know how to get deals done quickly and efficiently. Reasonably priced. Got me a deal to fit my budget. Worth the Exceptional service. Friendly staff. Know how to get deals done quickly and efficiently. Reasonably priced. Got me a deal to fit my budget. Worth the visit More

Report | Print

Very professional Goldie was a very good sales person No high pressure sales techniques Good knowledge of the product I would highly recommend him and his team to o Goldie was a very good sales person No high pressure sales techniques Good knowledge of the product I would highly recommend him and his team to others looking to purchase a new hm vehicle More

Report | Print

Very. Good. Very good service. From the time I walked in the door Thank you. See you in two years. For the next best price thank you Very good service. From the time I walked in the door Thank you. See you in two years. For the next best price thank you More

Report | Print

I had a great experience with the GMC capital dealership Hello, I want to give great thanks to Goldie Singh who helped me out to buy a car because he gave me knowledge about the car. Moreover, he is very fri Hello, I want to give great thanks to Goldie Singh who helped me out to buy a car because he gave me knowledge about the car. Moreover, he is very friendly and polite person. Also he did work for me on his off days. I’ll definitely recommend this dealership to my friends and family members. More

Report | Print

Awesome service from start to finish The whole team helped us from start to finish in finding what I needed and making the process as easy as possible. Thanks for the great service! The whole team helped us from start to finish in finding what I needed and making the process as easy as possible. Thanks for the great service! More

Report | Print

Capital Product Specialist Goldie Singh/2017 Malibu/BerniG. Thanks you Goldie Singh for your knowledge, dedication and hours you spent with me in helping me with the purchase of my Malibu!! I had my vehicles re Thanks you Goldie Singh for your knowledge, dedication and hours you spent with me in helping me with the purchase of my Malibu!! I had my vehicles researched on their lot, booked an appointment and all was ready when I got there. He spent time getting to know me first and what my expectations were in what kind of needs I was looking for in a new car. We went for test drives and in each car he was aware of its history and all features. After I made my decision the remainder of the purchase and paper work went smoothly. The day I picked up my car again he made sure I was completely ready before I left Capital/Denaliville. All features connected and working. He introduced me to Melanie/Service Consultant where I will be going for oil changes which were included in my purchase. Everyone I had contact with from the first step when the door was opened for me were polite and friendly. Loving the extras that came with my purchase at that time....hoodie,glasses,trip!! Thanks you Goldie and CAPITAL GMC BUICK DENALIVILLLE More

Report | Print

Leasing a New 2018 Canyon After an initial issue regarding what I considered hidden costs not discussed in the quoting negotiating stages. I have to say Mr Singh did everything After an initial issue regarding what I considered hidden costs not discussed in the quoting negotiating stages. I have to say Mr Singh did everything possible to make my final purchase and handover very enjoyable and pleasant. More

Report | Print

Missed all the basics, poor communication and failed on deal We were interested in a preowned vehicle they had listed (vw) so in the morning set an appointment to come see it. When we arrived the vehicle was out We were interested in a preowned vehicle they had listed (vw) so in the morning set an appointment to come see it. When we arrived the vehicle was out on a test drive with a walk in customer so we waited approximately 30 minutes. First thing we noted was a missing trim piece on the driver door handle and said if we do like the car that would have to get replaced. We knew what we were looking for and liked the car in general however the sunroof was stuck open and broken...which they explained would be fixed. We made a deal on it, trading our vehicle in and on the condition that the trim piece and sunroof would be fixed...which they said they already had a quote for. We were told approximately a week it would be ready. I knew it was going to a different shop for repairs and might have delays. No problem. A week goes by and I text my salesperson to find out the status...whp is getting is getting on a plane at that very moment out of the country for a family emergency, but instructs me to contact the sales manager. No problem...i empathise with this sales guy Goldie in his situation. Next day I left 5 voicemails for his sales manager between 9am and 6pm. Finally get a frantic call back that it's still at the other shop. At this point I still am understanding but a little frustrated that i am the one initiating communications and chasing an answer to what is going on. I asked if the door trim piece was being taken care of too...didnt know anything about it but would look into it. Brett Meadon is the sales manager I am dealing with and he tells me Monday they hope to have it ready. He will update me. Tuesday rolls around and me leaving several messages again I finally hear back that it's still at that other shop but he is sending his guys there at 4pm to get it and we can come by if we want to get it. I said I would like the car cleaned for my wife and Thursday is our next available time to come in. This should allow for them to do a delivery clean up on it. Ok great we are finally getting near. Thursday morning leave him a message at 8:30 to make sure it is on track to be ready. 2.5 hours later gets call that is being cleaned and will be ready but they wouldn't replace that trim piece because they spent too much on the sunroof repair. Too bad...he ordered it but wouldn't pay for it. My wife had the documents with her and cannot be reached at work, and I needed some information to get insurance set up and Brett says he will have someone call me with that info. 3 hours later I called in myself again and spoke to someone else to get that info. Finally at the delivery...vehicle is clean and another sales person is doing the delivery with us, Rudy, and he was very nice. Vehicle had a lamp malfunction indicator on the dash, so I checked and a front marker light and license plate light are burned out. Fuel is at 1/3 tank. I asked if i could speak to Brett...but no he was once again too busy to deal with a customer that was already signed. I was told he would call me. He didn't. We left, me upset with the lack of care put in to make sure things were taken care of and I will npw fix the burned out lights and door handle trim myself. Once at home I popped the hood and found the battery cover partially crushed as it was left on the side of the engine bay and hood closed. Overall...with what should have been a smooth experience wasn't. I had to self manage the process of finding out the status for several weeks, parts of the deal were not completed and then have to replace light bulbs and fill the tank myself thanks to the lack of care on this dealerships part. Not one phone call was initiated by them and all required me calling numerous times to get an answer. Horrible service. If the vehicle wasn't what we wanted, this deal would have been void long before the failures in customer service and mechanical aptitude. To reiterate fails: 1. Agreed upon repairs neglected because known repairs (employee damaged sunroof that they already had a quote to repair before we arrived) now cost too much 2. Repairs took double the time to complete....which I can understand...however it took considerable efforts on my part to learn about delays 3. 2 different light bulbs burned out at delivery...including a warning on the dash 4. Less than 1/3 tank of fuel at delivery 5. Brett Meadon (sales manager)refused to see us at delivery and said he woulf phone me....he didn't. 6. Brett promised he would have someone call with the info I needed to set up insurance....no one did 7. Battery cover was left off, hood closed on it and cover is cracked Overall the type of service that gives car dealerships a poor reputation. We didnt even negotiate a discount on the asking price...judt a slight negotiation on our trade in value, paid asking price with the condition that items noted would be fixed. I care little about the dollars...but the service was not that of any sort of professional or established auto group. The one star is the minimum that could be given...and I feel that had Goldie not been taken away with an emergency this would have been better. Rudy who performed our delivery was good but had very little involvement. Brett Meadon, this was your fail as a manager. You have done a disservice to us as customers and to Capital Auto Group through many different areas. If you are too busy yourself...delegate someone to communicate. Honour agreements and at the very least ensure light bulbs aren't burned out and fuel tanks aren't low at delivery. If these things aren't done....take a moment to face to face with a concerned customer. Future business relies on satisfied customers and you were too preoccupied the entire time to ensure any of this was being done. Note: when you said to me that you told VW you had a pissed off customer....the pissed off part was at you and your failure, not at them. The cost of your employee breaking a sunroof is a you problem not a me and my conditions of sale problem. Topping it off with no fuel and burned out lights, broken and uninstalled battery cover and an unwillingness to meet me...i hope that becomes a dealer principal and capital auto group problem. Good job on getting it washed though👍 More

Report | Print

Great Experience My experience with this dealership was pleasant and they made the whole buying experience a breeze. Goldie jumped through every hoop I threw at hi My experience with this dealership was pleasant and they made the whole buying experience a breeze. Goldie jumped through every hoop I threw at him and he even followed up with me after the purchase to ensure I was still happy. He researched my car before I bought it so that he would know every aspect of it inside and out. I was texting him relentlessly and he responded everytime with professionalism and answers. He made it feel like I was purchasing a car off of a friend and not a dealership. Mike in the finance department was a hoot! I would describe him as a down-to-earth guy who tells it like it is. It’s refreshing. Very knowledgeable and easy to talk to while waiting for all the paperwork to come through. Laura in the service department/bay was also a pleasure to deal with. She listened to my concerns and made every effort to understand fully my concerns before addressing them. It was nice to be heard and understood. More

Report | Print