Garnett Lund | Page 11

Keep Calm and SCION I have had over seven years with Charlesglen Toyota. They were originally in Crowfoot and I followed them to the far NorthWest because there service I have had over seven years with Charlesglen Toyota. They were originally in Crowfoot and I followed them to the far NorthWest because there service has always been exception. I took my two year old Toyota (2008) to them (not bought from them but bought used at one year from a car lot elsewhere) and for the past seven years they serviced it and I trusted their opinion. They never once tried to oversell me on a requirement. They helped me prioritize what needed to be done to make it economical. Their continued great service - shuttle rides, pleasant waiting atmosphere with free newspapers and coffee/tea made it easy. In addition, their "AutoRewards" program was another draw. I bought this program over seven years ago (for about $60 and it is still the same price today I believe) and this gave me bonus coupons ($50 and $100 at their store which I used for windshield wiper fluid, wipers etc.) It also let me accumulate points towards a new vehicle (used or new) as as my points were to expire this July, I thought I should take a look. Bought a 2012 Scion and got delivery last night. I couldn't be happier. I was able to use my autoRewards, do a trade in and have a NO PRESSURE sale from them about what I was getting. I ended up using over $1100 in Auto Rewards that would come off the direct purchase of the cost of the vehicle and the trade in price was fair. I wanted some special decals on my car that they had in stock and they were AWESOME in making sure I got them. From the salesman (Garnett - ask for him) to the finance agency to the license area - they were all so courteous and helpful. If you want a NO STRESS experience this is the place to go. They truly care about providing you with the car you need ... not just selling a vehicle. I'm hooked and they have my business for long into the future. More

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Fantastic service on all fronts I knew what I wanted when I got to Charlesglen, however the service was still exceptional. I visited 6 other dealers and didn't get the same level of I knew what I wanted when I got to Charlesglen, however the service was still exceptional. I visited 6 other dealers and didn't get the same level of quality anywhere else. Garnett (my sales person) was professional and had enthusiasm for his product; at other places it was so obvious they were just after my dollars, and quickly got frustrated at my desire to physically see and inspect vehicles, not just plug the "specs" I wanted into a computer and have it spit out "the car for me". At Charlesglen, they let me see the vehicle immediately, ask my copious questions, and not pressure me to purchase. They followed this up post purchase with amazing service when my phone caused some difficulties with the bluetooth. Their phones were connecting no problem but mine wasn't; they spent over 1.5 hours with different people including the manager trying to fix the problem, then stated they will cover any costs to make sure it's done properly. I'm impressed. I will definitely go back. More

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Great service I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. Firs I dealt with Garnett and purchased a new RAV4. Garnett had excellent knowledge of the vehicle. There was no sale pressure to purchase quickly. First time I've had a dealer recommend taking a couple of days to decide on a purchase. A refreshing change from the many other dealers I visited. More

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Amiable, Helpful & Honest Folks at Charlesglen Toyota 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials t 26-May-2016! It was our first visit to Charlesglen Toyota. A friendly salesperson Garnett Lund greeted us and took us around to show us the specials that we asked for. As soon as he showed us a 4-year old Sienna, still in very good condition, our eyes and minds were fixated on it while Garnett elucidated its many features. We found Garnett a very amicable and honest person that we could trust right away. He suggested that we go for a test drive. Throughout the drive through a beautiful landscape that he took us he would point us to try different buttons and implements that made the ride very comfortable and pleasurable. We appreciate Garnett's candour and for getting a few little wants addressed with no hesitation. When we came to pick up the vehicle on Tue., 31 May, the vehicle looked almost brand new. We commend Alex Keong too for his sincerity and honesty while getting attractive financing terms for us. Last but not the least, the guy who entertained us with stories and humour before giving us the keys is Jim McAlorum. Thank you Jim for making us feel relaxed before we signed the big purchase. It is a memorable visit at Charlesglen Toyota during the purchase of our second vehicle. More

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Best car buying experience ever I have been going to charelsglen Toyota since moving to Calgary to service my scion and couldn't imagine going anywhere else to buy a new car. Everyth I have been going to charelsglen Toyota since moving to Calgary to service my scion and couldn't imagine going anywhere else to buy a new car. Everything about this place is a 5 star, Salesman to Finace manager to the service bays. I was very happy with the deal I got on my Prius and then after it was done I get a auto rewards card for local business deals. 5 star all the way. More

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Most pleasant service that you can get I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I wil I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I will have a very pleasant experience. They gave me options, showed me what they have and explained to me in details what I am getting into. I have a clear picture of what is ahead of me and that to me is reassuring. I believe it goes with the territory but they are the most polite people you will rub your elbows with in a car dealership More

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Great Experience Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota fr Very friendly and helpful staff. Especially recommend Garnett for his honest and helpful advice in finding the right car. I bough my first Toyota from Charlesglen in 2005 and have continued to take my car for repairs to them because of their honest and thorough approach. Will continue to take my new car to this dealership. Thanks all! More

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No Pressure Sales I took almost 2 years to decide on a replacement vehicle for our Toyota Sienna. The kids are all grown up and with no more soccer trips we needed a ca I took almost 2 years to decide on a replacement vehicle for our Toyota Sienna. The kids are all grown up and with no more soccer trips we needed a car that would meet our weekend getaways to the mountains. I worked with Garnett for almost 9 months and ended up choosing the 2015 Highlander. I don't know who was more surprised at me making a decision him or my wife. Garnett's patience and Charlesglen's no pressure negotiations made purchasing a vehicle that checked off all our requirements very simple and easy. More

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Phenomenal! Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota Absolutely the best customer service experience I've ever had, for anything, anywhere, period! We shopped around, and tried to deal with other Toyota dealerships, but none compare to Charlesglen! Garnett Lund, our Product Advisor was always informative, proactive, and organized. He worked with John Gaskin to meet our expectations as realistically as possible. Extremely satisfying to have a no pressure sales environment. Gary Ghaderi, Financial Services Manager, ensured that absolutely everything was out on the table and that we fully understood all aspects of the paperwork. None of those irritating hidden costs you'll experience elsewhere. Alex Keong, Financial Services Manager, did the final paperwork signing with us. Just like the rest of the team, he was extremely organized, efficient, and had us out the door to our 2016 Tacoma in no time. Jim McAlorum, Delivery Coordinator, was an absolute blast to work with. The delivery area is unlike anything we've ever seen elsewhere. Our 2016 Tacoma was sitting inside a special, separate area of the building amongst everyone's desks. Jim took the time to make sure that we were comfortable with the vehicle and all its features, understood all the benefits of the extended warranty program, and definitely kept us entertained! He works on brownies, so make sure to take him in a batch. First ever brand new vehicle; I look forward to driving our 3rd generation Tacoma for many years to come. Couldn't recommend the Charlesglen team any higher if we tried!!! More

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First car buying experience I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car tha I didn't know what to expect walking in, but Garnett and Gary were able to answer all of the questions I had and were friendly and honest. The car that brought me into the dealership was sold earlier that day, but we walked through the lot and found something that ended up being a good fit. More

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