Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Erin Kilgo

June 19, 2024

Dealership Rating
Employee Rating

Quick service great communication on what needs to be done. Always in contact regarding the services amd when the vehicle will be done More

by nathandriver01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Jun 20, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 18, 2024

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Employee Rating

Great customer service. It was quick and easy process. Everyone was friendly and helpful. Thank you for all you do. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2024

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Employee Rating

Super-friendly and courteous personnel. Clean waiting area and restrooms. Arrived a few minutes before scheduled appointment, and car was processed exactly when scheduled. No attempts to up More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2024

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Employee Rating

Temperature in waiting area was very comfortable. Had good popcorn fast service I will return More

by atchley2578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Jun 19, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 07, 2024

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Employee Rating

The staff is friendly, professional, and welcoming. The service staff communicates well , with products and prices. More

by sharrontharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews

Jun 12, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 04, 2024

Dealership Rating
Employee Rating

Learned the hard way that appointments are the way to go. Wait time was minimal More

by pjb1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 03, 2024

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Employee Rating

I just wanted to take a moment to express my gratitude for the excellent care and service you provided for my car. Your attention to detail and commitment to customer satisfaction did not go unnoticed. Th More

by mflanigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Jun 05, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 30, 2024

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Employee Rating

Mandolin Powell is an awesome service advisor! ! Would recommend her to everyone. Got my oil changed fast and painlessly. More

by danielle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 31, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 23, 2024

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Employee Rating

Had a recall repair done. They were friendly and had my car done in a timely manner. More

by no.1bamafann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 24, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 21, 2024

Dealership Rating
Employee Rating

Well the service manager is the one who told me to bring it up to you and he just sat in his office and didn't say anything to me except when it was time to leave More

by hobertbutts82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Kennedy, Brian Endi

May 22, 2024

Tony Serra Nissan responded

We apologize, but it is impossible to properly diagnose your vehicle when you have taken it somewhere to have the codes deleted before you brought it in to us.

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