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Ericka Escobar
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Ericka Escobar
Service Advisor eescobar@criswellauto.com
Criswell Nissan
19574 Amaranth Drive
Germantown, MD 20874
130 Reviews
Service Advisor 240-364-7237 eescobar@criswellauto.com
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130 Reviews
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130 Reviews of Ericka Escobar
Verified Customer
Helpful 
June 21, 2024
Communication was the biggest issue this time around (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the (went in for a rim repair). I called ahead asking if I can make an appointment, the answer was no and to drop of the day before or the day of in the morning. I arrived around 930am and was told that it might not be serviced that day as they weren't aware I was coming and they had no one else there for rim repair but was told I could leave it "just in case" and I'd get a call later to confirm. I also got a text stating that I'd be getting charged which isn't true as this was an add-on package I purchased, when I replied to the text asking about charges I didn't get a response - I had to call to get an answer that there would be no charge. Overall, the representative didn't seem to care, didn't even care to ask how I'd get back home and if I needed a shuttle to my destination. I got a call a few hours later stating that it was ready, once again, didn't ask if I needed a shuttle to pick up. Thankfully, both times, I was able to get a ride there and back. Communication is key, this wasn't a good visit - sadly. More
by lmirones
Other Employees Tagged: Rubin Ferreira , Pai
June 20, 2024
Neither manager not rep look for customer. Not satisfied this time. Did not talk of recall or service specials Not satisfied this time. Did not talk of recall or service specials More
by venkata.thalla
Other Employees Tagged: Al Ransome
June 17, 2024
Everything was great as usual Everything was good as usual. Good customer service at service department. was good as usual. Good customer service at service department. More
by PARVANEH26
Other Employees Tagged: Al Ransome
June 16, 2024
The dealership is great Duece is great to work with. I only service my car at nissan I only service my car at nissan More
by LNWEDDIN
Other Employees Tagged: Al Ransome
June 08, 2024
Diligent, accurate and reliable. Helpful, on time, I don't know what else to say. Helpful, on time, I don't know what else to say. More
by m.porch56@yahoo.com
Other Employees Tagged: Ross Thorner, Al Ransome, Eric Engram
May 22, 2024
sure! sure! sure! sure! sure! sure sure! sure! sure! sure! sure! sure! sure! sure! sure! sure sure! sure! sure! sure! sure! sure! sure! sure! sure sure! sure! sure! sure! sure! sure! sure! sure! sure! sure sure! sure! sure! sure! More
by acarzu
Other Employees Tagged: Al Ransome , awesome!
May 10, 2024
nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! nothing to say! More
by acarzu
Other Employees Tagged: Wayne Crabbe, Al Ransome, Edwin Hernandez, Rubin Ferreira, Eric Engram, Sean Nazemian, Anthony Palermo , Steve Maroney, Hommy Rivera, Sterling
May 10, 2024
I always feel well taken care of here. The service advisors are courteous and helpful. The service advisors are courteous and helpful. More
by GreeksinMD
Other Employees Tagged: Wayne Crabbe, Rubin Ferreira, Enrique Sotelo, Elizabeth Velasquez , Steve Maroney, Dalton
May 02, 2024
They are the best in the area they take care of everything and I feel safe with them everything and I feel safe with them More
by ALEJITAMUR
Other Employees Tagged: Al Ransome
