Emilie Winter

Emilie was pleasant when I checked in how ever that is about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my about all I can say that is positive about my interaction with her. I have always valued the text messages I receive letting me know the status of my service, I also like that once the my service is complete I can ask to be picked up immediately after its finished so I can be picked up and pick up my truck in a reasonable amount of time. So to my surprise after being ignored for an hour on my request to be picked up by Emilie I subsequently had to call the dealership to inquire if my ride had been sent, they didn't know I needed one and politely apologized and sent it. 10 minutes after I received a text from Emilie that the text are automated and she was on break (I sent the text for pick-up 1 1/2 hrs earlier) and she apologized again. She waisted 2 hrs of my day that "I'm sorry" will not give me back. My suggestion to anyone reading this is even if it's an oil change plan for it to be 4 1/2hrs or more of your day! That seems to be the new trend in the service department. More

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Elizabeth is hands down one of the best employees at Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortuna Kelowna Chevrolet. She is friendly, caring, and helpful. I feel she is way overqualified to be a shuttle driver (but she loves her job). Unfortunately, I can't say the same for the management team at Kelowna Chevrolet. My experience with them has been horrible. Many mistakes were made, from issues with how my extended warranty was added to my purchase contract, to dozens of service/parts-related issues, and damage caused to both my vehicles while they were in for service on multiple occasions. In the past 10 months, I bought two trucks from Kelowna Chevrolet and after my experience, I would never recommend anyone step foot in their service department or on their sales floor. They work hard to get your sale but after that, everything goes downhill. The first truck I bought late last year was a certified pre-owned Z71 Silverado that was one year old. I had nothing but issues with this truck from the moment I drove it off the lot. It was in the shop for over two months out of the total five months that I owned it. Because of all the issues with this particular truck, I had no choice but to trade it in to get rid of the headache. Then I purchased a brand new 2024 High Country Silverado that gave me many of the same issues as the previous truck I traded in. Not to mention, I lost nearly $11,000 on trading in the first truck which was a lemon, to then have more issues with the brand new, more expensive truck. The general manager Jason W has been mostly uninterested to help make things right. He was more interested in making money and getting the next sale from me. I had to go over his head to the ownership group that owns Kelowna Chevrolet to get some results. Last week I went into the service department at Kelowna Chevrolet for more warranty repairs, two of which this dealership had supposedly fixed in subsequent visits months before. On this last visit to the dealership, there was paint damage to the rear passenger door of my truck. I noticed this damage the next day at which point I called the service manager who looked at the photos they had taken the day before when I dropped off my truck. I was told that the truck came into the service department with no damage to the rear passenger door, l then asked the service manager to look at their CCTV footage to see if the damage was there when I left their dealership. I was told that they would not check this footage and that management had canceled all current work orders, including parts on order, and didn't want me to return to their dealership again. I was told that my issues had been too great for them to handle. From my experience, Kelowna Chevrolet's management team is dishonest, unprofessional, and unwilling to help their customers make things right. Fortunately for me, I went to my regular car wash that day after I picked up the truck from Kelowna Chevrolet and I now have photos showing the damage to my rear passenger door when I arrived at the car wash. I shared this information with the service manager Cody J, but was told it doesn't change anything. Kelowna Chevrolet would fix the damage to my passenger door, but I would no longer be welcome at their dealership (as if I were the one that caused this damage to the passenger door of my truck). This entire ordeal and months of service-related headaches have left me speechless and frustrated. Now I have to start the warranty repair process with another dealership and go through the whole process of explaining what Kelowna Chevrolet repaired but didn’t fix the problems with the truck. Don’t waste your time and money at this dealership. Go anywhere but Kelowna Chevrolet! More

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We had a minor problem after we took delivery of our new Trax. I brought the matter to the attention of Tanner Caouette. The matter was resolved to our complete satisfaction. Thank you Tanner / Chad and V Trax. I brought the matter to the attention of Tanner Caouette. The matter was resolved to our complete satisfaction. Thank you Tanner / Chad and Vanessa. Five star customer service, five stars well deserved . More

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Excellent sales and finance team. My latest experience with service was also excellent, they went above and beyond to accommodate me My latest experience with service was also excellent, they went above and beyond to accommodate me More

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I bought my Malibu and get my servicing done there it was an excellent service . I really appreciate Emilie keeping me informed about the car welfare and advise me if it’s needs . Thank you an excellent service . I really appreciate Emilie keeping me informed about the car welfare and advise me if it’s needs . Thank you More

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I took our Chev in for service first thing this morning. Emilie looked after me. What a pleasant young lady, a breath of fresh air first thing in the morning. Thank you Emilie for the excellent customer Emilie looked after me. What a pleasant young lady, a breath of fresh air first thing in the morning. Thank you Emilie for the excellent customer service, you are a credit to your company. I gave you five stars, certainly well deserved. Kelowna Chevrolet, fair and honest, my wife and I are delighted with our purchase and the excellent customer service in the sales department. More

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I bought my truck at Kelowna Chevrolet 5 years ago and get my servicing done there as well. The staff are always friendly and knowledgeable. get my servicing done there as well. The staff are always friendly and knowledgeable. More

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I really appreciate Emilie keeping me informed about the car’s welfare and advised me of its needs. I like the way she kept me posted. car’s welfare and advised me of its needs. I like the way she kept me posted. More

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Thanks for the professional speedy service. Emile was a pleasure to deal with, great communication from start to end. Emile was a pleasure to deal with, great communication from start to end. More

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I recently had the pleasure of meeting and dealing with Emilie in the service department at Kelowna Chevrolet. Emilie managed to get me an appointment for service on short notice and the work on my vette w Emilie in the service department at Kelowna Chevrolet. Emilie managed to get me an appointment for service on short notice and the work on my vette was completed in the allotted timeframe. Great job More

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