Elvir Bajric

Service was great and I'm very satisfied with the dealership. thank you for asking. I enjoyed it. dealership. thank you for asking. I enjoyed it. More

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2hr wait with no updates at all and no estimate provided. I sent the text to initiate some kind of update. 15mins later an estimate was provided and 5mins after that the advisor came to talk about the estima I sent the text to initiate some kind of update. 15mins later an estimate was provided and 5mins after that the advisor came to talk about the estimate. I was told the wheel and tire would need to be changed before tires could be rotated or alignment completed, which makes sense. What does not make sense is the 2+hr wait for the initial estimate to tell me that they have to do all of the other parts to then give me the final estimate. 9:35appointment… I left at 1:45 after paying. While driving away, when I straighten the steering wheel, the car pulls hard to the left now and makes a weird noise almost like rubbing, the car wasn’t pulling at all or making any noise when I brought it in. I turned around, admittedly frustrated, I left the car with my advisor. I told him the issue, asked that I be called when it has been figured out, and had someone come get me. This was Saturday 11/9/2024 9:35am appointment didn’t finally leave until after 2:00pm; today it is 11/11/2024 4:36pm and I have not received any kind of call or update. I called the service department when I got off of work and left my advisor a voicemail; still no call back. I am a patient person and have been coming here for years. While I’ve had to wait in the last, I was always updated and at least given an estimated timeframe. I was scheduled to work overtime and missed out on additional pay when a simple/timely update would have prevented this. More

by ARCOLLAZO1 Verified Customer Verified Customer

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Elvir greeted me and got my trucks 25k service and added oil change in under two hours. oil change in under two hours. More

by GERRY.BROWN Verified Customer Verified Customer

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Immediately seen and car taken back. Finished quicker than estimated. The gentleman that helped me was very courteous and kept me up to date. Finished quicker than estimated. The gentleman that helped me was very courteous and kept me up to date. More

by AUNTBETH59 Verified Customer Verified Customer

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We are return customers having bought several Tacomas here. Love the service and the quality of the Tacomas. After purchase service has always been excellent. here. Love the service and the quality of the Tacomas. After purchase service has always been excellent. More

by AKVYCE6756 Verified Customer Verified Customer

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Been a customer at Freeman since the early 2000’s. I come back because the service is always great I come back because the service is always great More

by WBANN Verified Customer Verified Customer

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Associate didn’t ask me the tentative charge. I had appointment but took almost 2 hours. Car was ready but no associate there. Need to again for cleaning I had appointment but took almost 2 hours. Car was ready but no associate there. Need to again for cleaning More

by BISHNU.SHRESTHA128 Verified Customer Verified Customer

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The service department is the best. Despite issues with our vehicle after service, we were not discarded as an inconvience. Rather, the team went out of their way to get my vehicle back Despite issues with our vehicle after service, we were not discarded as an inconvience. Rather, the team went out of their way to get my vehicle back into the shop. A loaner vehicle was provided and my vehicle was repaired early the next morning. My vehicle was given a free detailing and the next oil change is on them. Very happy with the entire staff! More

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Good experience, things were explained well to me. Will plan on using Freeman services in the future. Will plan on using Freeman services in the future. More

by RNMRW Verified Customer Verified Customer

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I felt heard and taken care of. The service was quick and I appreciated a clean car afterwards. The service was quick and I appreciated a clean car afterwards. More

by TINAKNUDSON Verified Customer Verified Customer

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