Edson Trujillo

INFINITI of South Bay responded

Wow, Shannon! Thank you for your kind words! We're delighted you enjoyed our welcoming atmosphere and found our friendly, knowledgeable technicians helpful. Thank you for recognizing Edson's hard work. We are so lucky to have him on our team. We look forward to seeing you again in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We're thrilled that you've consistently received excellent service from our courteous and professional team and that the work done on your car has always been top-notch. Our team goes above and beyond to make sure our customers are satisfied; thanks for recognizing their hard work! Thank you for your loyalty, and we look forward to seeing you again at INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this great review Marilyn! We're thrilled to hear that you've been a happy customer since 2019 and that Edson has provided you with great customer and vehicle service. We are so lucky to have him on our team! Thank you for your loyalty over the years, and we look forward to keeping you satisfied and happy with our service for many more! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your positive feedback! We're glad you received good service and found our waiting room comfortable. Your satisfaction is our #1 priority, and we appreciate your kind words. Please let us know if there's anything else we can do for you! Thanks for stopping by INFINITI of South Bay! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review! We're thrilled that you had a positive experience with our customer service and that your wait time was short while getting your car serviced. Your satisfaction is our priority, and it's wonderful to know that's why you chose us. We look forward to serving you again in the future. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Rikkerq, Thank you for leaving us a great review based on our recent service visit. We appreciate your kind words and are pleased to hear that our service advisors have been knowledgeable, provided excellent service and have made you aware of many of our new services and accommodations. We are glad that you are our client and we appreciate your loyalty. Thank you. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

RubyRed, Thanks for the great review! We are so glad to learn that your vehicle is running well now that we replaced the transmission. That's a big job so we're glad that we got it right the first time. That's just another benefit of coming to the dealership... factory trained technicians that make repairs right the first time. Thank you for taking your personal time to share your feedback with us and others. We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello "The Greedy One", It looks like you're "The Kind One" also! Thanks so much for the great review of your service visit here at INFINITI of South Bay with Edson. We have recently updated our process to include text and email notifications. I'm glad to hear that our new service is working. I'm glad that we were able to get you in and out so quickly. Thank you for being a loyal customer, we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so grateful that we are blessed with such a great team of service advisors who make our clients feel good about their experience here at INFINITI of South Bay. Thanks for letting us know that my team was attentive and compassionate. We appreciate both the kindness of your review and your loyalty. Kelvin Bratcher Owner & Executive Manger INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the glowing review of our dealership! I am so glad that Edson could get you in and out quickly. It appears that perhaps you have received multiple review requests. Corporate INFINITI likes to survey our clients also, so sometimes you might receive numerous inquiries, and for that, we apologize. Thank you for choosing INFINITI of South Bay, we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay