Lost pine Toyota has the friendliest people and the best
service and they care about their customers I shop nowhere else but at lost pine Toyota
They have a great crew working there thank you for being th
service and they care about their customers I shop nowhere else but at lost pine Toyota
They have a great crew working there thank you for being there for me
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by leeashford60
Service Price Transparency
Although there have been some bumps in the road before, I
had very good service these last 2 visits. Priscilla is like a breath of air. She is honest & genuine. A most important part of your diverse team. Th
had very good service these last 2 visits. Priscilla is like a breath of air. She is honest & genuine. A most important part of your diverse team. Thank you!
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by ejuarez
Service Price Transparency
Always professional and helpful staff service is always
done in a timely manner staff will let you know what is needed for your vehicle.
done in a timely manner staff will let you know what is needed for your vehicle.
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by Sandraharzke
Service Price Transparency
May 30, 2024 -
Lost Pines Toyota responded
Thank you for your glowing review of Lost Pines Toyota! We're thrilled to hear that our team consistently provides professional and helpful service to meet your needs. It's our priority to ensure that your service is completed efficiently and that you're informed about any necessary maintenance for your vehicle.
We greatly appreciate your kind words and your continued trust in us for your automotive needs. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same excellent service you've come to expect from Lost Pines Toyota!
May 30, 2024 -
Lost Pines Toyota responded
Thank you for leaving us a five-star review! We truly appreciate your positive feedback and support. If you have any questions or if there's anything specific you'd like to share about your experience with Lost Pines Toyota, please feel free to let us know. We're here to assist you in any way we can. Thank you again for choosing Lost Pines Toyota!
greatly appreciated Everything My surface was prompt And
my questions were answered completely. Thank you so much
my questions were answered completely. Thank you so much
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by equestrianlinda
Service Price Transparency
May 30, 2024 -
Lost Pines Toyota responded
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Lost Pines Toyota. Providing prompt service and addressing all your questions thoroughly is always our goal, and we're delighted that we could meet your expectations.
We greatly appreciate your business and your kind words. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again soon!
Great service, they kept me well informed and I could
pick up my vehicle on time.
pick up my vehicle on time.
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by Arcangelo Matruglio
Service Price Transparency
May 30, 2024 -
Lost Pines Toyota responded
Thank you for sharing your positive experience with us! We're thrilled to hear that you received great service at Lost Pines Toyota and that we were able to keep you well informed throughout the process.
Ensuring that our customers are informed and that their vehicles are ready on time is always our priority, and we're delighted that we could meet your expectations in this regard.
We truly appreciate your business and your kind words. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!
From check in to tire rotation and full point inspection…
I felt informed, respected and safe… thank you to all the service staff! I even ordered the weather tek window guards and front bug one as well… look
I felt informed, respected and safe… thank you to all the service staff! I even ordered the weather tek window guards and front bug one as well… looking forward to having them installed - running boards next- refreshing to see a well run department- thank you
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by Charalbers
Service Price Transparency
May 30, 2024 -
Lost Pines Toyota responded
Thank you for taking the time to leave such a positive review! We're delighted to hear that your experience at Lost Pines Toyota, from check-in to the tire rotation and full point inspection, left you feeling informed, respected, and safe.
Our service staff works hard to ensure that every customer feels valued and well taken care of, and we're thrilled that their efforts made a difference for you.
We're also excited that you've ordered additional accessories and are looking forward to having them installed! We'll make sure to provide the same level of excellent service when it comes time for their installation.
Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
Find a different dealership to have your vehicle worked
on, worst experience with Toyota in my life, drove to dealership in San Antonio (where we used to live and go) and they fixed what this Toyota damage
on, worst experience with Toyota in my life, drove to dealership in San Antonio (where we used to live and go) and they fixed what this Toyota damaged.
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by Taryn
Service Price Transparency
May 30, 2024 -
Lost Pines Toyota responded
We're truly sorry to hear about your negative experience at our service center. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations.
We apologize for any inconvenience or frustration caused by the service you received. Your feedback is invaluable to us, and we will use it to address any issues and improve our service quality.
If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
I am writing to express my deepest gratitude for the
extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation.
My daughter
extraordinary kindness and support you extended to my daughter Annika Agnihotri and her friends during a recent challenging situation.
My daughter, on her way to Galveston from UT Austin for a competition, encountered car trouble, leaving her stranded on the highway in the evening. As a parent, my foremost concern was her safety and well-being. With auto shops closing down and no immediate help in sight, our worries escalated.
Lost Pines Toyota, however, emerged as a beacon of hope. Not only did you swiftly attend to her car trouble, but you also went above and beyond by fixing it in an unbelievably short span of time. Your efficient service ensured that my daughter and her friends could resume their journey to Galveston without further delay, alleviating their stress and ensuring they reached their destination safely.
Moreover, your exemplary treatment of them during such a stressful time did not go unnoticed. The compassion and care you showed were truly touching, providing them with much-needed comfort and reassurance.
In particular, I would like to extend a special thank you to Eddy Cooke for his kind words to my daughter. His heartfelt remark, "you remind me of my daughter," speaks volumes about the genuine empathy and compassion he embodies. Eddy's actions exemplify true heroism, and I am deeply moved by his pure-hearted kindness.
To Eddy's daughter, if you ever come across this message, please know that your father is a true HERO. His selfless acts of kindness have made a profound impact on our lives, and I am immensely grateful for his unwavering support and compassion.
Once again, thank you to the entire Lost Pines Toyota team for your exceptional service and for going above and beyond to assist my daughter and her friends in their time of need. Your kindness will always be remembered and cherished.
With heartfelt gratitude,
Ashutosh Agnihotri
Dallas, TX
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by Ash Agnihotri
Service Price Transparency
Apr 10, 2024 -
Lost Pines Toyota responded
Dear Mr. Agnihotri,
Thank you deeply for your heartfelt and touching review. It was truly our privilege to assist your daughter Annika and her friends during their challenging situation on the highway. We understand how worrying it can be for parents when their loved ones encounter car trouble, especially when far from home.
At Lost Pines Toyota, ensuring the safety and well-being of our customers is our top priority. We're immensely grateful for your recognition of our swift and efficient service, as well as the compassion and care extended to Annika and her friends. It brings us great joy to know that our efforts helped alleviate their stress and enabled them to continue their journey safely to Galveston.
We deeply appreciate your special acknowledgment of Eddy Cooke's kindness and empathy. Eddy embodies the values of compassion and selflessness that we hold dear at Lost Pines Toyota, and we're proud to have him on our team. Your message will undoubtedly mean the world to him and serve as a testament to his character.
Thank you once again for entrusting us with Annika's care, and for taking the time to share your experience with us. Should you or your family ever require assistance in the future, please don't hesitate to reach out. We're here for you.
With heartfelt gratitude,
The Lost Pines Toyota Team
I was having technical difficulties that were impossible
to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, acc
to fix. The service manager, Eddy Cooke, immediately stepped in and tirelessly worked the issues until everything was resolved. He made it right, accommodated me at every step. He went above and beyond and took responsibility for Toyota. Things happen all the time with cars, that’s normal. What counts is how well a service department performs in those situations.
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by Sueanna38
Service Price Transparency
Grateful for super service and quality work performed by
an amazing master mechanic.
Thank you!
an amazing master mechanic.
Thank you!
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by cgsunflower
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